Award Force: Product Support Jedi

Headquarters: Sydney, Australia

Awesome opportunity to join a fast-growth global startup with a great product! Flexibility to work remotely with a friendly team.Award Force ( is a fast-growing Australian SaaS company, with a great product, and we need remote support staff based in North America, to help make the most of growing demand.We have an awesome opportunity for a people person interested in the challenge of a growing user-base, as we continue to expand our global client audience.Does this sound like you?You’re located in North AmericaYou love solving problems and helping others solve theirs You’re naturally curious, and love learning.

If you don’t know something, you speak up, and if you have an idea for improvement you can’t keep quiet!You have a natural aptitude with technology and experience with SaaSYou’re excited about joining a young company, and committed to being part of our growing successYou can work independently, but enjoy being part of a teamWorking remotely suits you perfectly,  your natural work ethic and passion for helping people will keep you motivated!You have access to fast, reliable internet and a dedicated home office spaceAbout usAward Force is the industry-leading cloud software for organisers of awards, employee recognition, grants, scholarships and pitch competitions to manage submission, evaluation and award of results, online.We provide the platform to accept all awards entries/applications, allocate them to judges/evaluators who then do their judging online, all the while providing organisers clear visibility on how their awards are going.Since launching in Australia late 2013, we’ve had an outstanding market response and we’re now supporting a growing list of clients in Asia Pacific, Europe, North & South America and the Middle East.Award Force is a beautifully designed, high quality system and we make sure all our clients have a fantastic experience!Our growing team is distributed across 12 cities in 5 countries, mostly working from home offices.

 We use a range of internet-based tools for communication and collaboration that help our teams work closely over global distance and time zones.

We’re an energetic group of intelligent, creative people, driven by high standards and passionate about creating and delivering exceptional products and services.Your roleThis role is based in US or Canada but will include communicating with people in other countries, cultures and time zones.

It doesn’t matter where you are, as long as you have good internet connectivity and a dedicated space to work without distractions. Like any good startup, it can get messy— responses may be required at odd hours, and our processes are always evolving.

You’ll be part of this too.

If you have a great idea, let’s test it out! We’re not big on bureaucracy, only results.

 We don’t expect you to be a slave to your chair, but you will need to be flexible. You’ll love this role if you’re self-motivated and genuinely enjoy talking with people and solving problems.

Lots of energy, confidence with technology and a sense of humour are a must!The best part about supporting Award Force? It’s really fun :) It’s a fantastic product, and the people we speak with are diverse and lovely.

We work in the recognition industry— every day we help our clients uncover and reward everyday people doing exceptional things!ResponsibilitiesTechnical supportIssue diagnosisResolution of 1st level support issuesWork with the internal team to resolve more complex issuesCommunication of solution back to client through ZendeskBe amazing with clientsRespond quicklyGet to the heart of the issueSee the issue through to resolutionMake sure all clients feel heard and valuedContribute to continuous improvementIdentify and report common user issues for product improvementIdentify and fill gaps in support documentationBe on the lookout for anything that can be betterCapabilitiesTechnical requirements:Able to learn new systems quickly (from a user perspective)Ability to communicate complex issues with clients in plain languageAbility to communicate complex issues with product/engineering teamHigh-level general computer skillsFamiliarity and confidence with online tools and systemsHuman requirements:Easy to be clearly understood over the (net)phone Great communication skills, verbal and writtenAble to really listen to people and get to the heart of their issueConvey appreciation and respect to our clients at all timesGood interpersonal skillsAble to get along with team members of all shapes and sizesGenuinely interested in solving problemsNaturally curiousRemain calm in high pressure situationsJust the facts…Full-time, based remotelyCompetitive salaryWe’re ready to go when you are, the sooner the betterHead office is Sydney Australia but our growing team is mainly remoteWe’ll make sure you’re set up with the equipment you needThere will be lots of training and you’ll have good internal supportSummary of key tasks:Get to know the product really, really wellHelp clients get the most out of the productRespond to phone, email and web support requestsIdentify improvements and speak upEnergetically embrace our global mission!

To apply: Please read this part carefully!

We get a lot of applications and we don’t want to waste your time, or ours.

Submission is via the Award Force system only, the application will take you about 15-20 minutes and applications outside the system will not be considered.

If you’re not confident with technology please don’t apply.

We wish you well, but this is not the role you’re looking for.

Ready? Here you go!


Source: Clevertech