CafeMedia: WordPress Support & Happiness Engineer

Headquarters: New York, NY

This position can be in-office in NYC or remote

Remote U.S.

candidates are encouraged to apply. (a CafeMedia company) helps serious bloggers make more money with the
ads on their site by acting as their trusted expert guide in the wild-west like
world of online advertising.

This means helping them figure out which ad
placements to use, how to develop an ad strategy, and then actually installing
that strategy for them.

Through our work, we’re help the best creators and
contributors on the web, people who have a passion their craft (cooking,
decorating, parenting, finance, investing) get to write about their passion and
be paid to live their dream.

We help bloggers leave their full-time jobs and
stay home with their kids.

We help struggling families pay their bills and find

We support the people who are creating the internet!

As an AdThrive Wordpress Support & Happiness Engineer,
you’re the kind of person who is passionate about helping people.

It shapes
your worldview.

Perhaps you’re already active in helping people online through
the or forums, or contribute to other online communities
like GitHub, StackOverflow, StudioPress, etc.

The thought of helping families
earn enough money for one parent to stay home or to cover their mortgage gives
you goosebumps.

We are
looking for people with the right mix of compassion, writing skills, and
technical knowledge to connect with creative publishers and get the job done
for them.  We do this through listening to their needs, understanding
their goals, and then guiding them to the best outcome through the use of the
advertising strategies we have mastered over time.

We’re looking for
fast-learning, creative, technically minded team members with a heart to serve
the best content creators on the web.

Day in the Life:

Crafting thoughtful, personal responses to client questions
in our support system (Zendesk)Troubleshooting and fixing problems on client websites
(mostly WordPress)Analyzing ad layouts and earningsMaking recommendations for improvements in ad layouts Onboarding new clients by installing ads on their sitesBeing an active member of a distributed team via tools like
Slack, G Suite, Zoom, Zendesk, and moreUnderstanding the needs of online publishers and crafting
unique solutions to best serve their goalsBuilding on our community of support, knowledge,
documentation, and resources to help our team serve our publishersWorking to understand a new development in the
community/industry, overcoming new obstacles, and embracing a fast-paced
virtual work environment

You’ll do well if you have:

Patience, grace, a sense of humor, and some moderate GIF
sharing abilitiesExcellent writing and communication skillsWorking knowledge of WordPress, HTML5, CSS3, and JavaScriptA knack for taking technical language and making it
understandableA passion for solving tough problems and proposing elegant
solutionsA desire to make everything you touch betterGenuine desire to help others solve problems and succeedHigh level of comfort working in a fast paced environment


2+ years of backend WordPress experience using the following
languages: PHP, HTML, CSS, and JavaScriptExperience editing custom WordPress themes and pluginsExperience with common plugins such as W3 Total Cache and
WooCommerceStrong understanding of Google AnalyticsStrong Written Communication (web-based copy, preferred)Fluent understanding of online ecosystems (server and client
side structure, hosting, CDN’s, pagespeed tests, front-end site optimization)Commitment to AdThrive’s Mission Statement

 There is limitless opportunity here for the person who makes
themselves valuable.

We're a young company and growing fast, so strong leaders
and strong performers will have opportunity to grow and see increasing


To apply:


Source: 37Signals Job Board