CartStack: Customer Support / Success Hero

Headquarters: St Paul, MN
URL: Apply here: https://cartstack.workable.com/jobs/438882


As a customer support hero, problem-solving, clear-communication, and empathy are your strongest traits! You will be the voice of CartStack's support channels in your quest to WOW customers by exceeding their expectations :)CartStack is a growing SaaS startup that offers a cart abandonment solution for e-commerce websites.

Our mission is simple….

Be known as the most powerful cart recovery solution in the world! Check out our company values page here - http://www.cartstack.com/values/. And see what a couple of our team members have to say about working at CartStack here - https://docs.google.com/document/d/1K8Sq15y0iOhUrMsS2BgkC_ep-16tmzxR-fOgwqTR2Zw/edit?usp=sharingResponsibilities you will own:Respond to and resolve customer questions via livechat and email (and every once in awhile, phone)Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properlyPro-actively helping new trialers get onboarded with their new accountsAssist in developing first-class content for our help docs websiteReview existing customer accounts for any issues or possible account optimizationsReach out to customers about referrals and testimonialsCome up with and execute random acts of kindness for our customers :)This is a contract to full-time hire position.

We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits. RequirementsYou must be self-motivated, detail-oriented, empathetic, and passionate about about helping people1 + years of customer support experience (Bonus if it's for a SaaS company!)Foundational understanding of HTML and basic JavaScriptExperience working in a remote environmentCollege educatedFantastic writer and communicatorAccess to high-speed internetBenefitsRemote work and flexible scheduleWe genuinely care about our employees/contractors and their happiness in their every day workChance to step in and have a big impact on a growing SaaS companyA fun, relaxed company culture (Skype happy hours every month!)Annual team tripWe focus on learning and personal/career growth ($100/mo budget for learning / books / courses)Competitive compensation (w/ opportunity for growth related bonuses)When you transition to a full-time employee you would receive health and dental insurance + some other perksSo, sound like an awesome fit for you?  If so, we'd love to hear from you!


To apply: Apply here: https://cartstack.workable.com/jobs/438882

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Source: Clevertech