CPR Call Blocker: Technical Support Advisor

Headquarters: Wales, UK
URL: www.cprcallblocker.com


CPR Call Blocker is looking for a telephony technical support specialist who
thrives on providing support through many different channels of communication -
including: email, phone, chat, forums and social media such as Twitter.

You're
a great match if you possess fantastic trouble-shooting skills and have the
ability to dive deep into a new product to learn it inside and out.
The technical support specialist would be dealing with support queries originating
from within the United States.

This is a part-time position.

20 hrs a week.

Responsibilities


• Frontline support: interacting with existing and potential customers,
primarily via live chat, helpdesk, and email, and occasionally over the phone,
Skype or social media.

•You will address technical support queries rapidly in a friendly
and professional way.


• You will liaise with our technical team to collect information and address
more complex queries.


• Will update the product knowledge base as needed to improve customer experience


• You will help improve and develop the technical support system currently
being used.

Desired Skills
& Experience


• Experience within a Support Team in either the telecommunications or
technology sectors.


• Excellent written and spoken English-language proficiency; proficiency in
other languages is icing on the cake!


• Experience in telecommunication devices and landline infrastructure.


• Fascinated with problem solving.


• Excellent  judgment to prioritize
customer issues based on their urgency and severity.


• Experience with, or willingness to try, working remotely.


• Self-starter with entrepreneurial mind set.


• The ability to evaluate, troubleshoot, and follow up on customer issues as
well as replicate and document for further escalation.

This is a part-time position.

20 hrs a week.

Graduates with a
great portfolio or an individual with a proven track record in customer service
are welcome to apply.

Salary is
negotiable depending on experience.

Must be able
to work the hours of 2:00pm – 18:00pm Monday to Friday PST

To apply: Send a resume to jobs@cprcallblocker.com

Apply

Source: 37Signals Job Board