Full Time: API Support Engineer at HelloSign in San Francisco

If you love to delight customers and wow them with your technical savvy but also love working with engineers on complex problems, we would love to hear from you.

As an API Support Engineer, you will manage the day to day contacts and inquiries that are received from our API customers and potential customers.

You must excel at building relationships, enjoy representing a great company and be a highly effective technical problem solver.

The right individual will be passionate about delighting our customers through each and every contact.

This is a unique opportunity to join the technical side of an award winning customer operations team.

Please be sure to review information on our API here at: https://www.hellosign.com/api

If you are interested in being considered for this position, please submit your resume along with a cover letter.

The cover letter should include a brief intro about you and include the following.

If you could have one superpower what would it be? Please include a link to an example of some code that you have authored.

It doesn’t have to be too intense, just something simple will work.

Responsibilities:

Assist customers with our application program interface (API) as their first point of contact.
Field Customer Support emails and calls about API features, functionality, and integration.

You must be comfortable speaking to various people within an organization, from developers to CEOs, and be able to customize your response to their level of technical understanding.
Be a tireless investigator.

Sometimes you will need to dig in on all levels to understand what the answer, resolution, or next step is.

This should come natural to you.
Serve as a liaison between our customers and internal engineers.

You must scout out the issues and help translate them between the two groups, proficiently speaking both customer and engineer languages.
Engage in development discussions to create/improve our internal processes and systems.

You will be the first point of communication for all of our API customers.

Feedback starts with you.
Work daily in at least two programming languages, guiding customers that are implementing our API’s.
Troubleshoot production issues related to our API or document processing.
Be comfortable using coding samples and snippets of code to communicate with developer clients.
Learn our API products in depth to be able to answer product knowledge on the fly.
Master the technologies related to our API products to help clients integrate our API products.

Requirements:

You must be a self starter!
Ability to demonstrate and explain API knowledge.

Can you explain how our API’s work to your Grandfather while remaining patient and have him leave feeling confident about his new found knowledge?
Ability to master our API’s functionality
Ability to hear a use case and creatively apply our API functionality to solve that use case
Extreme ownership of customer feedback and/or bug documentation
2+ years of experience working in technology
Working knowledge of at least one programming language
The ability to work in multiple programming languages and environments
General knowledge of web technologies and related tools
Very personable, someone who is an excellent communicator and enjoys interacting with others.
Incredibly detailed oriented.

You pay very close attention to all the details, even the small ones!
Strong technical writing skills, we'd love to see an example!
Driven, independent and resourceful.
Highly responsible and self motivated, with exceptional attention to detail
Ability to handle sensitive customer data
BS/BA or related work experience

Bonuses:

Experienced Technical Support Engineer professional with experience specifically supporting an API.

You love how it all works and always want to be involved.
Experience working in a SaaS start up is a bonus.

About Us:

HelloSign is creating the next generation eSignature platform, with a focus on clean usability.

We were recently voted #1 eSignature solution for Small Business and #1 software solution for Mid-Market business on G2 Crowd! We’re proud of these awards because they are voted on by real users and reflect our commitment to making life better for our customers.

In fact, we have the highest customer satisfaction score out of all our competitors.

In addition to our sleek end user product, developers love our API, clean, straightforward documentation and extensive SDKs.

On average, full-featured integrations average less than 2.5 days of development--the fastest in the industry.

And our API Engineers offer the best support you’ll never need.

Our vision is to deliver Frictionless Agreements by making our users awesome.



Life at HelloSign:

We are centrally located in downtown San Francisco near Union Square.

Currently at 60 employees, we are growing the company deliberately, with an eye towards maintaining a culture that values lifestyle, fun and continuous improvement.

We were awarded the 2015 Hirepalooza Culture Award for Lifestyle and continue to maintain an overwhelmingly positive presence on Glassdoor and The Muse.

We have raving fans who love what we make

• We're user-focused and product-driven

• We're always evolving with an eye towards improvement

• Committed to building a product people want

• We have a well-defined culture of fun, continual learning and collaboration

• A supportive, familial atmosphere

• An open, airy, creative space with communal dining and lounge spaces

• We love dogs

• Happy hour for unwinding and partaking in shenanigans

• A fully stocked kitchen with drinks and snacks

• And we'll never forget your birthday!

HelloSign is an equal opportunity employer committed to hiring a diverse team of qualified individuals

• HelloSign conducts background checks; pursuant to the San Francisco Fair Chance Ordinance, HelloSign will consider for employment qualified applicants with arrest and conviction records

• HelloSign participates in E-Verify.

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Source: Clevertech