Health Quality Ontario: Quality Improvement Platforms Analyst

(Toronto, ON) Quality Improvement Platforms Analyst Health Quality Ontario (HQO) is the provincial advisor on the quality of health care in Ontario, evaluating the effectiveness of health care technologies and services, providing evidence-based recommendations, reporting to the public on the quality of the health system, and supporting the spread of quality improvement throughout the system.

THE OPPORTUNITY The Platforms Analyst helps drive the development and optimization of quality improvement platforms within Health Quality Ontario.

This individual is an outstanding communicator, analytical thinker and detailed problem solver.

The Platforms Analyst champions a user-centred design approach to support the Platforms team, internal and external partners throughout the platform lifecycle: from inception through to post-launch optimization.

Our provincial platforms support the health care quality improvement community with reporting, analysis, knowledge translation, collaboration, and communities of practice.

WHAT CAN I EXPECT TO DO? Develop and optimize quality improvement provincial platforms: Lead requirements gathering using a user-centred design approach by working with clients and other stakeholders to support Ontario’s quality improvement community Create user personas, customer journey maps, and user stories ready for development Develop wireframes and prototypes Provide sufficient detail within the high level requirements to facilitate initial estimation and sizing with HQO’s Digital team and external vendors Work in collaboration with Project Coordinator to define project requirements by identifying project milestones, phases, and elements Work in collaboration with Project Coordinator to monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions Work in collaboration with Platform Leads to develop and implement measurement and actionable metrics into requirements Provide the Platform Leads and Manager with data and insight as needed to support their decision making processes Build capacity of health care organizations and teams to use provincial platforms to drive continuous quality improvement: Develop and maintain project documentation, such as: project requirements, project milestones and phases, user documentation, procedures, training manuals, technical reports, and status reports Provide support to partner organizations as they build internal capacity to access and utilize Provincial Platforms Provide references for users by writing and maintaining user documentation Provide help desk support and training of users Additional responsibilities: May be called upon to support quantitative and qualitative analysis in other programs within Quality Improvement Strategies and Adoption department Other duties that support the objectives of this position HOW DO I QUALIFY? To be considered for this opportunity, you will have: Education: Undergraduate degree in a related field of study from an accredited university.

Experience: 2 years of related experience applying user centered design approach to
develop and optimize digital projects and online platforms, 4 years’ experience
preferred.Demonstrated strong analytical and critical thinking skills.Experience with and coordinating User Acceptance Testing (UAT)Experience developing testing manuals and documenting processes for end
users.Health care system or public sector experience preferred.

Technical Skills: Key Competencies: Ability to facilitate groups and gain consensus among diverse set of stakeholders.

Forge and maintain strong working relationships with colleagues, partner organizations, providers and stakeholders.

Ability to analyze and document complex processes using a user-centred design approach.

Ability to think analytically and be a problem solver.

Ability to gather and interpret relevant data and information.

Proficiency with tools to digitize drawn wireframes and create clickable prototypes Attention to detail – to ensure accuracy in reporting and avoid miscommunications in stakeholder relations.

Diplomacy and tact – the ability to deal effectively with colleagues, stakeholders and partners.

Objectivity and integrity – the ability to seek and weigh opinions and evidence – compromising where necessary on ways and means but not on principles or goals.

Initiative and independence – the ability to take action without requiring a lot of direction.

Team-player – is flexible and enjoys working in a small team environment.

Time management - use excellent time management and organizational skills to produce timely results.

Our Values: Respect - considerate of the feelings, wishes, rights, roles, and traditions of those who we interact with and work in the systemExcellence – Producing robust and relevant reports; Promoting new ideas Integrity - honest, trustworthy and forthright in all that we do Collaboration - foster strong partnerships with all our stakeholders & work together to achieve positive and lasting change Location: Toronto Duration: Regular, Full-Time Qualified applicants are invited to submit a covering letter and resume to [email protected] by 4:30 p.m.

on Monday, April 3, 2017, quoting competition number 2017-049 as well as their name.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Health Quality Ontario is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Should you require accommodations during the recruitment and selection process, please contact Human Resources.

For additional information on Health Quality Ontario, please visit our website at



Source: Clevertech