Job Description:We are seeking a Technical Support Specialist to join our growing team.
The scope of this role is to help the users of our tools reach their highest potential by educating them about our products, industry standards, and best practices.
To be successful, you must be an excellent communicator, a creative and critical thinker, a master of organization, and a passionate learner.
Most importantly, you need to love helping people!We are in the process of expanding our team to support our growing list of global clients.
Our headquarters is located in the Eastern US, and this position will expand the hours that our support services are available.
The ideal candidate for this position would be geographically located in an area that enables them to work what would be night time hours in Atlanta, GA.Responsibilities:Answer support tickets in a timely mannerCoordinate issues with other shift(s) or Account Strategists as appropriate to ensure timely resolutionBuild relationships with our clients and promote Intellum’s culture through the ticketing processSupport the Client Success team as neededRequirements:2+ years in a technical help desk roleSaaS software support experience preferredZendesk experience preferredExperience with learning software a plusTeam player: automatically lending a hand when a co-worker is in need and asking for help when appropriateExcellent organizational & time management skillsActive learner who will hold him/herself accountable for his/her own job performanceNaturally positive and open-minded; able to view the world from more than one perspectiveCreative thinkerFlawless written and verbal communication skills in EnglishNOTE: Due to the need to assist our clients around the clock, we are looking for a candidate to cover evening and/or overnight US hours.Insurance (US based only)Medical - 100% of employee premiums coveredDental - 100% of employee premiums coveredVision - 100% of employee premiums covered401(k) with matching (US based only)Boost Budget - $3,500 per year in educational funds (All locations)About Intellum: Intellum is an Atlanta-based SaaS company, with a development team distributed around the world.
We strive to hire the best, regardless of location.
Our clients include organizations such as Google, NASCAR, AT&T, and Facebook.
To learn more, please visit this link.
To apply: Please apply here - https://intellum-inc.workable.com/jobs/489505/candidates/new