Intellum: Technical Support Specialist

Headquarters: Atlanta
URL: www.intellum.com

DESCRIPTION

Job Description:We are seeking a Technical Support Specialist to join our growing team.

The scope of this role is to help the users of our tools reach their highest potential by educating them about our products, industry standards, and best practices.

To be successful, you must be an excellent communicator, a creative and critical thinker, a master of organization, and a passionate learner.

Most importantly, you need to love helping people!
We are in the process of expanding our team to support our growing list of global clients.

Our headquarters is located in Atlanta, GA and this position will expand the hours that our support services are available.

The ideal candidate for this position would be geographically located in Alaska, Hawaii, or the Pacific time zone.Responsibilities:
Answer support tickets in a timely manner
Coordinate issues with other shift(s) or Account Strategists as appropriate to ensure timely resolution
Build relationships with our clients and promote Intellum’s culture through the ticketing process
Support the Client Success team as needed

REQUIREMENTS


2+ years in a technical help desk role
SaaS software support experience preferred
Zendesk experience preferred
Experience with learning software a plus
Team player: automatically lending a hand when a co-worker is in need and asking for help when appropriate
Excellent organizational & time management skills
Active learner who will hold him/herself accountable for his/her own job performance
Naturally positive and open-minded; able to view the world from more than one perspective
Creative thinker
Flawless written and verbal communication skills in English
NOTE: Due to the need to assist our clients around the clock, we are looking for a candidate in Alaska, Hawaii, or the Pacific time zone.
BENEFITS


Insurance (US based only)
Medical - 100% of employee premiums covered
Dental - 100% of employee premiums covered
Vision - 100% of employee premiums covered

401(k) with matching (US based only)
Boost Budget - $3,500 per year in educational funds (All locations)

About Intellum: Intellum is an Atlanta-based SaaS company, with a development team distributed around the world.

We strive to hire the best, regardless of location.

Our clients include organizations such as Google, NASCAR, AT&T, and Facebook.

To learn more, please visit this link.

To apply: To apply for this position, please click here: https://intellum-inc.workable.com/jobs/557246

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Source: 37Signals Job Board