Listing Mirror: Technical Customer Support Representative

Headquarters: South Bend, IN

ABOUT USListing Mirror is a fast growing e-commerce company that assists merchants in selling products on multiple online marketplaces (Amazon, Walmart, eBay, Etsy, etc) at once.

Our customers are small and medium business owners that sell on these platforms.

Our niche is providing a superior customer experience and offering endless customizations to make our product work for each client.

The market is ever shifting as the rules for each marketplace evolve over time, so our team is always tackling new ways to stay relevant and ahead of the game.

Although we are spread across the USA, our team is tight knit, hardworking, hilarious (at least to ourselves), and laid back.ABOUT THE JOBDUTIESAnswer e-mail, phone, and chat questions from current and prospective customers.

This means both answering their business-related questions, but also getting to know them a bit and building relationships with those you talk to often.Complete new customer setups.

We are very hands-on with each setup, so you will need to learn how to set up an account, then teach the customer how to use it.Take ownership of our knowledge base! We have a complicated program that we need to help users use.

Rather than teach the same thing to each client, we want to put more and more of this knowledge in our knowledge base.

We want YOU to be the owner of this project, documenting everything you learn about the product and sharing it with our customers.Provide guidance on new features requested by customers.

We get endless requests to make changes to our software, and we need someone to pare down those requests to the ones that actually fit our business goals and direction.This is a full time, W2, remote job from your home office.REQUIREMENTSJob Will Require -Strong client-facing written and verbal communication skillsFast learner, the environment is constantly changing and you must change with itAbility to multi-task in a fast paced environmentAble to produce helpful written documentation about using a productStable internet connection, quiet office environmentClient-facing support experienceAvailable to work approximately 10 AM to 6 PM for US Eastern Time (UTC - 4 or 5) Monday - FridayFamiliarity with web browsers, spreadsheets, and general tech savvinessOther Potential Tasks and Projects -As a startup, we all wear many hats.

These are just some of the available hats that are around for you to browse.

If you are interested in one or more of them, you can get the opportunity to help out with it! By no means should you feel excluded if you are not an expert in all of these areas, as no one is.Perform usability tests and/or create user surveysImprove design and function of our softwareCreate templates for our customers using HTML and CSSImplement your own marketing strategies to grow our businessBe involved in business decisions that dictate our futureBENEFITSFancy pants Mac/Windows/Ubuntu laptop (your choice!)Giant Monitor / Keyboard / Mouse / Headset for your officePaid holidays / flexible paid vacation.

You need time off- we get it.

Plan with the team to ensure support coverage and take paid days off when you need it.Daily banter with your coworkers, which is the biggest perk of all!

To apply: Please apply to the job through this link:


Source: Clevertech