ReCharge: Technical Customer Support (Remote) - Weekend Shift

Headquarters: Santa Monica, CA
URL: www.rechargepayments.com/about


ReCharge is a fast moving small team making ecommerce payments easy for everyone.

We currently empower thousands of online stores to sell their products on a recurring basis.

We’re experiencing incredible growth – from our start 18 months ago we have bootstrapped our way to processing millions of dollars per week.


We are looking for a Technical Customer Success Engineer who is resourceful; using troubleshooting and analytical skills to serve our customers via email, chat, and occasional phone calls.

You are self driven, with a knack for digging deep into problems.

You have a sense of urgency and draw satisfaction from going above and beyond to provide solutions.

You'll help to find convergence in what customers need so that we can build the highest value product.

We get a lot of applicants, so we encourage you to do something that stands out and help us know why your the perfect fit for ReCharge. 


Job Description:

Combining technical expertise with customer service to resolve questions and issues


Communicate clearly in writing to both technical and non-technical people


Document and build new tools to improve support flows


Identify patterns, recommend improvements, and filter out unimportant issues


Author documentation for our customer-facing Help Center


Background in the software industry

Assist with successful on-boarding of new customers

Requirements:

Covering EST, CST or PST hours (Saturday-Wednesday)


Knowledge of HTML, CSS, Javascript (Knowledge of other programming languages a plus)


2+ Years experience in a similar role at another SaaS company


Excellent organizational and communication skills


Detail oriented.

To prove this make sure to add to job application the headline: "I am detail oriented"


Excellent customer service skills with a polite, patient, caring, calm and professional demeanor

Language requirements: English fluency (written and spoken)
Benefits:
Competitive salaries
Apple equipment
Paid time off
Much more...


To apply: Apply now.

Help us build an amazing product – and a company culture to match.

https://recharge.workable.com/jobs/572857/candidates/new

Apply

Source: 37Signals Job Board