Headquarters: San Francisco
The CompanyRecruiterbox allows companies to centralize their hiring process in one convenient software.
We are rapidly growing and are already used by 2000+ companies across the globe including LonelyPlanet, BookMyShow, and the US Government.The RoleHere at Recruiterbox we are in love with listening to our customers.
Almost every change we make in our system is a direct result of a suggestion by one of our customers.
As a Customer Happiness Representative you are at the crux of this communication.
In this role you will be licensed, equipped and expected to WOW our customers daily.
The honest truth - our customers really love Recruiterbox and our support team, and we take our role very seriously.This means:You are our customer’s voice to the product teamYou are the liaison between what our customers think, and our entire companyYou are the face of RecruiterboxOn a typical day you will:Talk to prospects and customers over email and chat, to resolve their product questionsRespond caringly, accurately, and quickly to every single customer requestCreate WOW moments for our customersPair with our technical and product teams to resolve issues and give customer feedbackEnsure all pending queries and issues are resolved in a timely mannerTake ownership.
Oversight isn’t our thing.
We’ll give you the base and you’re expected to excel from thereYou’re best for this role if:Talking to people and helping them solve their problems makes you happyEvery interaction you have with others is filled with patience and empathyYou can talk like a human, even when things get technical.
You are a human, and you’ll be writing to humans.
We expect skilled and eloquent English writing and speaking skillsYou are responsible, organized and prompt.
You do what you say you will do, without being remindedYou have a true desire to be the best part of our customer’s dayCanned and automated responses make your skin crawlYou are open to change - we’re growing fast, and your role will evolve as we do The Benefits:Work with a passionate team, growing a global customer baseWork for a company who sees Customer Support as a key voice in product decisionsCompetitive Market SalaryWork remotely from anywhere you'd like (US residents only)Hours will be based around US Eastern time workday
To apply: Ready to sit at the Adult Table? Your move: https://recruiterbox.recruiterbox.com/jobs/fk0mmwx