(San Francisco, CA) Ticketfly is seeking a technically savvy, detail-oriented, and creative Project Manager to help further our mission of reimagining live events by producing and maintaining top-tier WordPress websites and email templates for our clients.
We have developed over 600 Ticketfly-powered websites for venues, festivals and promoters throughout North America, including The Roxy, The Crocodile, and Doug Fir Lounge, and we're building more every day.Reporting to the Head of Project Management, the Sr.
Project Manager is both a strategic and administrative position.
Strong candidates for this role will have a passion for managing website projects that create user-friendly and innovative experiences for fans of live events.
You'll manage multiple projects simultaneously from initiation through post-launch implementation and maintenance, foster client relationships, and communicate project status with clients, team members, and company leadership.
You'll stay close to projects as they unfold to identify and resolve bottlenecks and develop ways to improve efficiency and client satisfaction.You're a highly-organized individual who loves the details but can stay focused on the big picture and juggle managing the day-to-day against longer-term strategic initiatives and improvements.
As a project team leader, you motivate individuals to do their best work, maintain calm in difficult situations, and see chaos as an opportunity for growth.What you'll doManage the design, development, launch and maintenance of custom responsive event websites across a team of internal and external designers and developersMeet with key clients and prospects to gather project requirements and translate these into project briefs detailing the creative/technical solution and deliverablesConstruct and maintain project budgets, detailed project plans and manage on-time, on-budget deliverablesBalance competing priorities and changing timelines for multiple projectsManage and maintain client satisfaction, including working with clients to evaluate their requests, provide constructive feedback, and translate their feedback to actionable to do’s that meet web best practices.
Clearly communicate project progress, dependencies, and action items to external and internal stakeholdersIdentify process improvements and drive change to streamline, optimize, and improve team efficiency and increase client satisfactionMonitor new and emerging technologies and web development best practices and evaluate their relevance to our businessManage development resourcing calendar and assignmentsIdentify and drive interdepartmental strategic initiatives to completionThe basicsAt least 5 years experience in website project management/production, including sites built using Wordpress or an equivalent CMSExperience creating custom responsive websites or applications at the user or segment level and have an understanding of UX principlesYou can comfortably perform quality assurance reviews to evaluate the design and functionality of websitesYou’re able to empathize with stakeholder needs, translate needs into actionable tasks and designs, drive compromise between negotiating parties, and proactively communicate plans to multiple interested partiesYou have worked with numerous web designers or developers simultaneously including remote teamsYou have managed a portfolio of 15+ projects at once, including eCommerce websites.You have managed projects using tools like Salesforce, Google, Google Docs, JIRA, Basecamp and Asana and know how to leverage each effectively for different project typesYou are comfortable working with both Waterfall and Agile project management methodologiesYou’re able to define and socialize digital strategiesThis sure is good tooYou have experience managing DNS zone filesBasic abilities in coding HTML and CSSYou have experience with modern digital marketing techniques including Google Analytics, AB testing, content marketing, and SEOYou have experience managing and evaluating outside creative and digital agenciesA love of music and live eventsApply: