Jobs Located In: Europe
6 total jobs located

Full Time: Enterprise Support Agent (Remote- Europe) at GitHub in Remote-Europe

Responsibilities: Take in-bound phone support requests Triage incoming support tickets Work collaboratively with other support teams Manage communication around customer tickets Troubleshoot and help solve highly complex support tickets Escalate issues to other support engineers and managers as applicable Work with our Engineering team to prioritize issues and development Work with our Documentation team to improve customer-facing resources Minimum Qualifications: Current legal working authorization and currently residing in one of the following countries: Austria, Croatia (also called Hrvatska), Denmark, France, Germany, Ireland, Netherlands, Spain, Sweden, * Switzerland, or United Kingdom Knowledge of Linux servers General understanding of how modern web applications work Enthusiasm for working directly with customers Ability to clearly write and orally communicate technical information Ability to review and understand code (Ruby / Bash) Must have a workspace conducive to answering phone calls Prior experience providing technical support Excellent problem solving skills Strong empathy for GitHub users and GitHub Support Stellar English and grammar skills Preferred Qualifications: Technical experience (QA, documentation, systems administration, etc.) Familiarity with Git and GitHub Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs


Hotjar: Big Data DevOps Engineer (Europe)

As Hotjar continues to grow rapidly, we are seeking an engineer who has experience dealing with high traffic cloud based applications and can help Hotjar scale as our traffic multiplies. This is an excellent career opportunity to join a fast growing remote startup in a key position.In this position, you will:Be part of our DevOps team building and maintaining our web application and server environment.Choose, deploy and manage tools and technologies to build and support a robust infrastructure.Be responsible for identifying bottlenecks and improving performance of all our systems.Ensure all necessary monitoring, alerting and backup solutions are in place.Do research and keep up to date on trends in big data processing and large scale analytics.Implement proof of concept solutions in the form of prototype applications.Requirements4 or more years of experience working with Big Data, system administration and DevOps.Strong working knowledge of Amazon AWS.Experience with Python, Nginx, PostgreSQL, Hadoop and Elasticsearch.Experience in any of the following is considered to be an asset: Redis, Memcached, Continuous integration and deployment, Mercurial, Vagrant.Must submit to a background check confidentially processed by our third party To apply: Apply online at…

Source: 37Signals Job Board


Hotjar: Hotjar Hero Engineer (Europe)

If you are fluent in other languages, tell us! German, French, Spanish and Japanese will be considered as assets.Familiarity with the basics of HTML, CSS, Javascript, and using browser developer tools.Ability to effectively communicate complex concepts that empowers our users without making them feel small.Be able to work independently - accountable for your own actions and able to act with both urgency and integrityExperience working in technical support roles and teams, Agile experience a plus.Desire and drive to always be learning.Ability to work independently and within a team towards both personal and shared work goalsPassion for talking to users all day, every day.Strong Javascript and angularJS knowledge.Proficient in any one of the following: Python, PostgreSQL, Mercurial, Redis, Memcached, Lua, Nginx.Previous experience in a troubleshooting environment and be a great problem solver.Must submit to a background check confidentially processed by our third party. Nice to have:Experience working in technical support roles and teams.Experience in codifying and maintaining customer support processes.Experience working remotely…

Source: 37Signals Job Board