Jobs Located In: Remote- Australia
2 total jobs located

Full Time: Enterprise Support Manager (Remote- Australia) at GitHub in Remote- Australia

Responsibilities: Manage, mentor, and coach team members Provide career development planning and guidance Meet 1-1 with team members on a regular basis Hire, onboard, and train new team members Maintain cross-team communication between Support, Engineering, and Sales Work with the Enterprise Support Director on the development and execution of team strategy Work with Enterprise Support managers/teams to foster cross-team collaboration Facilitate the implementation of new processes to improve customer support Promote and build upon the unique collaborative culture of Enterprise Support Handle and follow-up on customer escalations Collect and analyze support metrics to drive improvements Minimum Qualifications: Legal working authorization in Australia Currently residing in the Australia Experience leading a globally distributed team Experience in technical support Experience with personnel hiring Stellar written and oral communication skills Excellent problem-solving skills At least 2-3 years of experience working with and troubleshooting Linux servers Ability to look through and understand code (Ruby / Bash) Enthusiasm for working directly with customers Passionate about creating and fostering good support practices Strong empathy for GitHub users and GitHub Support Preferred Qualifications: Scaled a quickly growing support team Experience working and managing remotely Knowledge of Git and GitHub Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs

 
 

Full Time: Technical Support Specialist (Remote- Australia) at GitHub in Remote- Australia

Minimum Qualifications: Currently residing in addition to legal working authorization to work in Japan, Australia, or New Zealand Experience using GitHub Exposure to programming with a language like Ruby Basic experience using Git Understanding of how websites and web applications work Stellar English and grammar skills Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solution A strong sense of empathy – you are attuned to hear the question behind a question Customer service experience A unique writing style and voice Preferred Qualifications: Will love developers and GitHub as much as we do Could effortlessly explain how Git works to a non-developer Have remote customer service experience Experience working from the command line Familiar with basic network concepts and tools Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs