Jobs Tagged: Asia
5 total jobs tagged

Full Time: Enterprise Support Agent (Remote- Australia) at GitHub in Remote- Australia

Responsibilities: Take in-bound phone support requests Triage incoming support tickets Work collaboratively with other support teams Manage communication around customer tickets Troubleshoot and help solve highly complex support tickets Escalate issues to other support engineers and managers as applicable Work with our Engineering team to prioritize issues and development Work with our Documentation team to improve customer-facing resources Minimum Qualifications: Current legal and working authorization in Australia Knowledge of Linux servers General understanding of how modern web applications work Enthusiasm for working directly with customers Ability to clearly write and orally communicate technical information Ability to review and understand code (Ruby / Bash) Must have a workspace conducive to answering phone calls Prior experience providing technical support Excellent problem solving skills Strong empathy for GitHub users and GitHub Support Stellar English and grammar skills Preferred Qualifications: Technical experience (QA, documentation, systems administration, etc.) Familiarity with Git and GitHub Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs

 
 

Full Time: Technical Support Specialist (APAC) at GitHub in APAC

You Must Have: Currently residing in addition to legal working authorization to work in Japan, Australia, or New Zealand Experience using GitHub Exposure to programming with a language like Ruby Basic experience using Git Understanding of how websites and web applications work Stellar English and grammar skills Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solution A strong sense of empathy – you are attuned to hear the question behind a question Customer service experience A unique writing style and voice Bonus points for: Will love developers and GitHub as much as we do Could effortlessly explain how Git works to a non-developer Have remote customer service experience Experience working from the command line Familiar with basic network concepts and tools Who we are and what we value: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs