Jobs Tagged: Attainia
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Attainia: Technical Support Engineer - US East Coast Hours

Role & Responsibilities: · Work together with Technical Support Team to manage the flow of communication and inquiries from our customer base utilizing our customer management software · Handle in-bound inquiries from customers; via telephone, application, internally and email in a courteous manner · Provide first tier technical support (password resets, website help, application assistance and initial triage) · Document all pertinent end user identification information including name, organization and reason for contact · Build rapport and elicit problem details from external and internal customers · Research and quickly resolve issues by walking customer through problem solving process or providing either video or steps via email · Utilize excellent customer service skills and exceed the customer’s expectations · Escalate problems to the appropriate experienced technician · Identify and learn appropriate software and hardware used and supported by the Technical Support Team · Recommend procedure and process flow modifications and improvements · Preserve and grow your knowledge of help desk procedures, products and services · Work with all Attainia teams, assisting in sales, service, operations as needed Requirements: · 1-2 years, or more, work experience · Excellent communication and customer service skills, both written and oral · Highly organized and commensurate attention to detail · Flexible, highly accountable, and effective under pressure in a fast-paced environment · Prior use of SalesForce, RingCentral, Rescue and other customer support tools is a plus · Strong ability to work well in a team environment · Knowledge of SQL or Customer Management experience is a plus · Ability to conduct research into a wide range of computing and application issues · Ability to absorb and retain information quickly · Ability to present ideas in a concise and user-friendly language · Highly self motivated and directed · Keen attention to detail · Proven analytical and problem-solving abilities · Ability to effectively prioritize and execute tasks in a high-pressure environment · Exceptional Customer Service orientation · Experience working in a team-oriented, collaborative environment To apply: Send a resume to [email protected]

Source: 37Signals Job Board


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