Jobs Tagged: Australia
5 total jobs tagged

WebinarNinja: Customer Service Manager

You'll work directly with the founders too.The requirements: You enjoy customer service (All of it; the good, the bad and the ugly.) You like solving problems You need to be decisive and empowering You like people and you manage people in a firm but friendly way You have great communication skills and effectively can communicate ideas and processes You have great attention to detail and are comfortable with building systems and processes to improve our customer service You like tech, and it’s part of your daily life You take ownership over your results The work: Set a clear mission to your team and deploy strategies focused towards that mission Take ownership of customers' issues and follow problems through to resolution Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Manage and evaluate customer service team Keep ahead of industry’s developments and apply best practices to areas of improvement Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Will be responsible for all customer service related decisions Your previous experience: Proven working experience as a customer service manager Excellent knowledge of management methods and techniques Working knowledge of customer service software, databases and tools like Intercom…

Source: 37Signals Job Board

 
 

Red Guava: Operations Engineer - Amazing Opportunity

We will offer you the best job you have ever had with plenty of perks (we don’t list them here, but I promise they are good), however we do expect you to be super-talented.You should be absolutely passionate about making a difference to our business and to our customers.Here’s your chance to work on challenging and interesting problems with a bunch of super talented people…

Source: 37Signals Job Board

 
 

Sendicate: Sales Specialist at Fast Growing Start up

So the task is: Find big senders. Get them on board.Key Responsibilities: Developing the growth and sales strategy Identification of potential target customers using the latest email insight tools Connecting with potential target customers Telephone / Meetings / Demos Promoting our primary product through online channels Your Experience: Sourcing new sales leads and opportunities through inbound lead follow-up and outbound cold calls and emails Research potential large senders (we can give you the tools), identify key players and generate interest Set appointments, advance relationships and achieve quarterly production quotas At least 2 years B2B sales experience or growth marketing (within the email industry is a bonus) Strong phone presence and experience dialing dozens of calls per day Enjoy outbound as much as inbound Happy working with a remote team Fantastic verbal and written comms Why Join Sendicate? Grow an awesome product that people love Friendly, flexible team and work environment Autonomy to get the job done however you see best, and get judged on your results About the Role:Full Time Location: Anywhere in North America (this is a must) Bring: Your own laptop Remuneration: Based on experience To apply: Apply for the role here: https://sendicate.workable.com/jobs/577180/candidates/new…

Source: 37Signals Job Board

 
 

Schedugram: Digital marketing manager - SEO + Paid search/social/display channels

We're looking for someone who loves working with paid acquisition channels – think search, social and display (GDN and third party, including re-marketing), perhaps with a side of SEO. You'll work with our existing marketing manager (whose focus is mostly organic channels), our product team and our founder.You'll work with this team to identify the best ways for us to 'step on the gas' and drive user acquisition through these channels, and own the process end-to-end for testing, evaluating and operating them. YOUR EXPERIENCE & WHAT WE EXPECTThis role is aimed to mostly be independent, so we are looking for someone with previous experience (3+ years) at a B2B company, ideally SaaS and selling/marketing to larger companies (we service F500s as well as SMEs). It would be great if you have experience in this segment as well (social media software, in scheduling/analytics/management) but that's not a requirement.You should be analytical and always willing to back things up with numbers, and think that testing is a continuous process that is never finished. You'll have worked with early startups before (perhaps started your own), and understand that pace is important and want to hit the ground running…

Source: 37Signals Job Board