Jobs Tagged: Awardforce
1 total jobs tagged

Award Force: Product Support Jedi

We work in the recognition industry— every day we help our clients uncover and reward everyday people doing exceptional things!ResponsibilitiesTechnical supportIssue diagnosisResolution of 1st level support issuesWork with the internal team to resolve more complex issuesCommunication of solution back to client through ZendeskBe amazing with clientsRespond quicklyGet to the heart of the issueSee the issue through to resolutionMake sure all clients feel heard and valuedContribute to continuous improvementIdentify and report common user issues for product improvementIdentify and fill gaps in support documentationBe on the lookout for anything that can be betterCapabilitiesTechnical requirements:Able to learn new systems quickly (from a user perspective)Ability to communicate complex issues with clients in plain languageAbility to communicate complex issues with product/engineering teamHigh-level general computer skillsFamiliarity and confidence with online tools and systemsHuman requirements:Easy to be clearly understood over the (net)phone Great communication skills, verbal and writtenAble to really listen to people and get to the heart of their issueConvey appreciation and respect to our clients at all timesGood interpersonal skillsAble to get along with team members of all shapes and sizesGenuinely interested in solving problemsNaturally curiousRemain calm in high pressure situationsJust the facts…Full-time, based remotelyCompetitive salaryWe’re ready to go when you are, the sooner the betterHead office is Sydney Australia but our growing team is mainly remoteWe’ll make sure you’re set up with the equipment you needThere will be lots of training and you’ll have good internal supportSummary of key tasks:Get to know the product really, really wellHelp clients get the most out of the productRespond to phone, email and web support requestsIdentify improvements and speak upEnergetically embrace our global mission! To apply: Please read this part carefully! We get a lot of applications and we don’t want to waste your time, or ours…

Source: 37Signals Job Board