Jobs Tagged: Awesomely
9 total jobs tagged

Full Time: Enterprise Support Agent (Remote- New Zealand) at GitHub in Remote-New Zealand

Responsibilities: Take in-bound phone support requests Triage incoming support tickets Work collaboratively with other support teams Manage communication around customer tickets Troubleshoot and help solve highly complex support tickets Escalate issues to other support engineers and managers as applicable Work with our Engineering team to prioritize issues and development Work with our Documentation team to improve customer-facing resources Minimum Qualifications: Current legal and working authorization in New Zealand Knowledge of Linux servers General understanding of how modern web applications work Enthusiasm for working directly with customers Ability to clearly write and orally communicate technical information Ability to review and understand code (Ruby / Bash) Must have a workspace conducive to answering phone calls Prior experience providing technical support Excellent problem solving skills Strong empathy for GitHub users and GitHub Support Stellar English and grammar skills Preferred Qualifications: Technical experience (QA, documentation, systems administration, etc.) Familiarity with Git and GitHub Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs

 
 

Full Time: Enterprise Support Agent (Remote- Japan) at GitHub in Remote-Japan

Responsibilities: Take in-bound phone support requests Triage incoming support tickets Work collaboratively with other support teams Manage communication around customer tickets Troubleshoot and help solve highly complex support tickets Escalate issues to other support engineers and managers as applicable Work with our Engineering team to prioritize issues and development Work with our Documentation team to improve customer-facing resources Minimum Qualifications: Current legal and working authorization in Japan Knowledge of Linux servers General understanding of how modern web applications work Enthusiasm for working directly with customers Ability to clearly write and orally communicate technical information Ability to review and understand code (Ruby / Bash) Must have a workspace conducive to answering phone calls Prior experience providing technical support Excellent problem solving skills Strong empathy for GitHub users and GitHub Support Stellar English and grammar skills Preferred Qualifications: Technical experience (QA, documentation, systems administration, etc.) Familiarity with Git and GitHub Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs

 
 

Full Time: Enterprise Support Manager (Remote- New Zealand) at GitHub in (Remote- New Zealand)

Responsibilities: Manage, mentor, and coach team members Provide career development planning and guidance Meet 1-1 with team members on a regular basis Hire, onboard, and train new team members Maintain cross-team communication between Support, Engineering, and Sales Work with the Enterprise Support Director on the development and execution of team strategy Work with Enterprise Support managers/teams to foster cross-team collaboration Facilitate the implementation of new processes to improve customer support Promote and build upon the unique collaborative culture of Enterprise Support Handle and follow-up on customer escalations Collect and analyze support metrics to drive improvements Minimum Qualifications: Legal working authorization in New Zealand Currently residing in the Australia Experience leading a globally distributed team Experience in technical support Experience with personnel hiring Stellar written and oral communication skills Excellent problem-solving skills At least 2-3 years of experience working with and troubleshooting Linux servers Ability to look through and understand code (Ruby / Bash) Enthusiasm for working directly with customers Passionate about creating and fostering good support practices Strong empathy for GitHub users and GitHub Support Preferred Qualifications: Scaled a quickly growing support team Experience working and managing remotely Knowledge of Git and GitHub Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs

 
 

Full Time: Enterprise Support Manager (Remote- Japan) at GitHub in (Remote- Japan)

Responsibilities: Manage, mentor, and coach team members Provide career development planning and guidance Meet 1-1 with team members on a regular basis Hire, onboard, and train new team members Maintain cross-team communication between Support, Engineering, and Sales Work with the Enterprise Support Director on the development and execution of team strategy Work with Enterprise Support managers/teams to foster cross-team collaboration Facilitate the implementation of new processes to improve customer support Promote and build upon the unique collaborative culture of Enterprise Support Handle and follow-up on customer escalations Collect and analyze support metrics to drive improvements Minimum Qualifications: Legal working authorization in Japan Currently residing in the Australia Experience leading a globally distributed team Experience in technical support Experience with personnel hiring Stellar written and oral communication skills Excellent problem-solving skills At least 2-3 years of experience working with and troubleshooting Linux servers Ability to look through and understand code (Ruby / Bash) Enthusiasm for working directly with customers Passionate about creating and fostering good support practices Strong empathy for GitHub users and GitHub Support Preferred Qualifications: Scaled a quickly growing support team Experience working and managing remotely Knowledge of Git and GitHub Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs

 
 

Full Time: Enterprise Support Manager (Remote- Australia) at GitHub in Remote- Australia

Responsibilities: Manage, mentor, and coach team members Provide career development planning and guidance Meet 1-1 with team members on a regular basis Hire, onboard, and train new team members Maintain cross-team communication between Support, Engineering, and Sales Work with the Enterprise Support Director on the development and execution of team strategy Work with Enterprise Support managers/teams to foster cross-team collaboration Facilitate the implementation of new processes to improve customer support Promote and build upon the unique collaborative culture of Enterprise Support Handle and follow-up on customer escalations Collect and analyze support metrics to drive improvements Minimum Qualifications: Legal working authorization in Australia Currently residing in the Australia Experience leading a globally distributed team Experience in technical support Experience with personnel hiring Stellar written and oral communication skills Excellent problem-solving skills At least 2-3 years of experience working with and troubleshooting Linux servers Ability to look through and understand code (Ruby / Bash) Enthusiasm for working directly with customers Passionate about creating and fostering good support practices Strong empathy for GitHub users and GitHub Support Preferred Qualifications: Scaled a quickly growing support team Experience working and managing remotely Knowledge of Git and GitHub Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs