Jobs Tagged: Awesomely
7 total jobs tagged

Full Time: Enterprise Support Agent (Remote- Europe) at GitHub in Remote-Europe

Responsibilities: Take in-bound phone support requests Triage incoming support tickets Work collaboratively with other support teams Manage communication around customer tickets Troubleshoot and help solve highly complex support tickets Escalate issues to other support engineers and managers as applicable Work with our Engineering team to prioritize issues and development Work with our Documentation team to improve customer-facing resources Minimum Qualifications: Current legal working authorization and currently residing in one of the following countries: Austria, Croatia (also called Hrvatska), Denmark, France, Germany, Ireland, Netherlands, Spain, Sweden, * Switzerland, or United Kingdom Knowledge of Linux servers General understanding of how modern web applications work Enthusiasm for working directly with customers Ability to clearly write and orally communicate technical information Ability to review and understand code (Ruby / Bash) Must have a workspace conducive to answering phone calls Prior experience providing technical support Excellent problem solving skills Strong empathy for GitHub users and GitHub Support Stellar English and grammar skills Preferred Qualifications: Technical experience (QA, documentation, systems administration, etc.) Familiarity with Git and GitHub Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs

 
 

GitHub: Enterprise Support Agent (Remote- New Zealand)

While this role does not require you to live near our office, it will require some travel to meet with co-workers or attend company events.ResponsibilitiesTake in-bound phone support requestsTriage incoming support ticketsWork collaboratively with other support teamsManage communication around customer ticketsTroubleshoot and help solve highly complex support ticketsEscalate issues to other support engineers and managers as applicableWork with our Engineering team to prioritize issues and developmentWork with our Documentation team to improve customer-facing resourcesMinimum Qualifications:Current legal and working authorization in New ZealandKnowledge of Linux serversGeneral understanding of how modern web applications workEnthusiasm for working directly with customersAbility to clearly write and orally communicate technical informationAbility to review and understand code (Ruby / Bash)Must have a workspace conducive to answering phone callsPrior experience providing technical supportExcellent problem solving skillsStrong empathy for GitHub users and GitHub SupportStellar English and grammar skillsPreferred Qualifications:Technical experience (QA, documentation, systems administration, etc.)Familiarity with Git and GitHubWho We Are:GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: 37Signals Job Board

 
 

GitHub: Enterprise Support Agent (Remote- Japan)

While this role does not require you to live near our office, it will require some travel to meet with co-workers or attend company events.ResponsibilitiesTake in-bound phone support requestsTriage incoming support ticketsWork collaboratively with other support teamsManage communication around customer ticketsTroubleshoot and help solve highly complex support ticketsEscalate issues to other support engineers and managers as applicableWork with our Engineering team to prioritize issues and developmentWork with our Documentation team to improve customer-facing resourcesMinimum Qualifications:Current legal and working authorization in JapanKnowledge of Linux serversGeneral understanding of how modern web applications workEnthusiasm for working directly with customersAbility to clearly write and orally communicate technical informationAbility to review and understand code (Ruby / Bash)Must have a workspace conducive to answering phone callsPrior experience providing technical supportExcellent problem solving skillsStrong empathy for GitHub users and GitHub SupportStellar English and grammar skillsPreferred Qualifications:Technical experience (QA, documentation, systems administration, etc.)Familiarity with Git and GitHubWho We Are:GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: 37Signals Job Board

 
 

Full Time: Enterprise Support Agent - (Remote - New Zealand) at GitHub in (Remote - New Zealand)

Responsibilities: Take in-bound phone support requests Triage incoming support tickets Work collaboratively with other support teams Manage communication around customer tickets Troubleshoot and help solve highly complex support tickets Escalate issues to other support engineers and managers as applicable Work with our Engineering team to prioritize issues and development Work with our Documentation team to improve customer-facing resources Qualifications: Current legal and working authorization in New Zealand Knowledge of Linux servers General understanding of how modern web applications work Enthusiasm for working directly with customers Ability to clearly write and orally communicate technical information Ability to review and understand code (Ruby / Bash) Must have a workspace conducive to answering phone calls Prior experience providing technical support Excellent problem solving skills Strong empathy for GitHub users and GitHub Support Stellar English and grammar skills Bonus points if you have: Technical experience (QA, documentation, systems administration, etc.) Familiarity with Git and GitHub Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs