Jobs Tagged: Backpackhealth
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Backpack Health: User Support Lead

We’re not interested in a mechanical, uninspired support system, but one in which the team members feel empowered to delight and serve our users.We’re looking for a dedicated, enthusiastic and collaborative User Support Lead to help us define and manage the details of our customer support system (we’re using Intercom) as we get going, and build it out as we grow! We also need someone who is FLUENT IN SPANISH (speaking and writing) as well as English.Specifically, you’ll need to be good at:Working with and leading a team (you’ll be helping build our support team from the start as we expand our user base and extend to support other languages)Engaging and responding to users’ questions, feedback and ideas as they contact Backpack via email and chatInteracting with other team members, specifically our Product team to define support processes that make the most sense for us and provide the best experience for our usersUsing data from different sources (user feedback, Mixpanel, etc.) to help inform our ongoing product developmentResponding to users in Spanish as well as English…

Source: 37Signals Job Board