Jobs Tagged: Boords
1 total jobs tagged

Boords: Customer Support Specialist

Initiative, self-motivation and good time management skills are also a must.Your responsibilities will include:Being the first port of call for existing and prospective customers via our online chat app (we use Intercom)Updating and refining our support documentationHelping customers understand what Boords can do for themArranging product demos and screencasts for customersSpeaking to customers over the phone either dealing with queries or selling BoordsFiltering suggestions from users, grouping them and feeding them into the dev teamProviding input based on customer viewpoint during sprint planningIdentifying patterns in support requestsKeeping up to date with Boords as a productRequirements Outstanding written and verbal communication skills with the ability to build rapport with new customersInitiative, self-motivation and good time management skills are a mustAble to work well as part of a team as well as independentlyExperience in a customer facing roleBenefits We understand that there's a lot of options out there for people with great customer support skills…

Source: 37Signals Job Board