Jobs Tagged: Currently
15 total jobs tagged

Full Time: Enterprise Support Agent (Remote- Europe) at GitHub in Remote-Europe

Responsibilities: Take in-bound phone support requests Triage incoming support tickets Work collaboratively with other support teams Manage communication around customer tickets Troubleshoot and help solve highly complex support tickets Escalate issues to other support engineers and managers as applicable Work with our Engineering team to prioritize issues and development Work with our Documentation team to improve customer-facing resources Minimum Qualifications: Current legal working authorization and currently residing in one of the following countries: Austria, Croatia (also called Hrvatska), Denmark, France, Germany, Ireland, Netherlands, Spain, Sweden, * Switzerland, or United Kingdom Knowledge of Linux servers General understanding of how modern web applications work Enthusiasm for working directly with customers Ability to clearly write and orally communicate technical information Ability to review and understand code (Ruby / Bash) Must have a workspace conducive to answering phone calls Prior experience providing technical support Excellent problem solving skills Strong empathy for GitHub users and GitHub Support Stellar English and grammar skills Preferred Qualifications: Technical experience (QA, documentation, systems administration, etc.) Familiarity with Git and GitHub Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs

 
 

Full Time: Head of Education of Non-degreed Technology Programs at Grand Canyon University in Phoenix, AZ

Make recommendation, gain approval for, and assist in implementing a process to best assess the technical knowledge of prospective students prior to their starting their chosen programs In collaboration with existing academic teams, design academic content to remedy any / all pre-program skills deficiencies Help drive the development of marketing / recruitment tools to increase awareness in GCU’s non-degree technical offerings Assist in the development and tracking of metrics / measures associated with each step of a student’s non-degree progression Work in conjunction with academics and the University’s existing Career & Alumni department to provide both classroom-required career prep, and optional post-graduation career prep opportunities for graduates of our non-degree technical program offerings Work to develop relationships with local-area businesses, talent acquisition companies, etc…

Source: GitHub:Jobs

 
 

Swisscom Company: Customer Service Representative (CSR)/Data Entry

 We are also looking for a candidate with the ability to deliver assignments professionally at a very fast past and someone that is looking for growth within the company To apply: Send your resume to [email protected]

Source: 37Signals Job Board

 
 

Hotjar: VP of Customer Experience (Europe)

Work closely with the Hotjar Operations team to develop and maintain a global hiring roadmap that ensures adequate capacity and capability coverage.Observing and identifying underlying challenges related to systems, people, and processes to reduce time to resolution on our support channels while also improving the overall experience.Ruthlessly focusing on delivering value to our customers by championing changes to the product that will increase product usage, success and satisfaction.Identifying opportunities to simplify and streamline product behavior, improving self-help as well as identifying and eliminating the root cause in such a way as to remove the need for help all together.Measuring and improving the customer experience by studying and monitoring satisfaction, usage and the net promoter score for customers and free users.Leading, training, and mentoring the Customer Success and Hotjar Hero team on an ongoing basis.Working with Marketing on initiatives that pertain to growth and the customer journey.Proactively providing ongoing high-level trends of customer issues and feedback to stakeholders.Creating opportunities for the Hotjar team to interact with customers to better understand their goals, challenges and needs.Measuring the effectiveness of the Hero and Customer Success teams through metrics and company-wide KPIs.Advocating customer needs and issues cross-departmentally.Development, budgeting and continual refinement of the customer experience strategy.Requirements3+ years experience in leading customer-facing organisations.Experience supporting a large number of SMB (small and medium-sized businesses) and SME (small and medium-sized enterprises) at lower price points.Understanding of SaaS metrics such as MRR, ARPA, Churn, and LTV.Analytical and process-oriented mindset.Proven leadership skills and the ability to inspire others.A basic understanding of how the web works (including HTML, JavaScript and CSS).Demonstrated desire for continuous learning and improvement.Excellent communicator with superior verbal, written, interpersonal, technical and presentation skills.Ability to think critically and problem-solve in a fast-paced, entrepreneurial environment.Experience in high growth SaaS startups, freemium models and global expansion will be considered to be assets.Must submit to a background check confidentially processed by our third party…

Source: 37Signals Job Board

 
 

Modern Tribe: Senior WordPress Frontend Developer

Communicating expectations and meeting them is the cornerstone of success.ResponsibilitiesARCHITECT: Work with design team to architect and document theme solutions using best practicesADAPT: Integrate code into existing theme architectureCOLLABORATE: Coordinate with designers, back-end developers and other theme devsPERFORM: Produce code solutions that load quickly and smoothlyREVIEW: Be a part of QA team and optimize / review other team members’ codePersonal CompetenciesStrong communication skillsExperience working as part of a remote teamSelf-motivated, detail-orientedStrong organizational skillsA methodical approach to all tasksAbility to prioritize workloads and meet deadlinesFluent English speakerRequired Knowledge & ExperienceExperience with LESS or SassExperience with es2015 and BabelComfort in advanced JavaScript projectsMid level to advanced PHP SkillsGITExperience with extending and customizing the WordPress media manager and other JavaScript in the WordPress adminExperience with API requests and parsing responses in JavaScriptAdditional Experience (Bonus Points)Knowledge of WordPress theming best practicesExamples of plugins / code that you’ve released to the open source communityProficiency at local environment developmentExperience with JavaScript templating…

Source: Authentic Jobs

 
 

ReCharge: Technical Customer Success

But what would you say I'd actually DO here?!"Excellent question! You would:• Combine technical expertise with customer service to resolve questions and issues• Communicate clearly in writing to both technical and non-technical people• Document and build new tools to improve support flows• Identify patterns, recommend improvements, and filter out unimportant issues• Author documentation for our customer-facing Help Center• Assist with successful on-boarding of new customers• Covering US hours, London Hours, or Australia HoursSo here's what we need from you:• Knowledge of HTML, CSS, Javascript (Knowledge of other programming languages a plus)• 2+ Years experience in a similar role at another SaaS company• Excellent organizational and communication skills• Detail oriented…

Source: 37Signals Job Board

 
 

ReCharge: Data Migration Expert/Technical Customer Success

We get a lot of applicants, so we encourage you to do something that stands out and help us know why your the perfect fit for ReCharge.What does a Data Migrations Expert and Customer Success agent do? Well, not to get too bullet-pointy, but here are some bullet points:• Act as a point of contact and provide assistance at every step in the migration process for store owners transitioning from other ecommerce platforms to ReCharge• Regularly review large datasets (spreadsheets or databases) for common errors and provide feedback to store owners and developers• Combine technical expertise with customer service to resolve questions and issues• Communicate clearly in writing to both technical and non-technical people• Document and build new tools to improve support flows• Identify patterns, recommend improvements, and filter out unimportant issues• Author documentation for our customer-facing Help Center• Assist with successful on-boarding of new customers• Covering US hours, London Hours, or Australia HoursHere's some of what we'll need from you:• Extraordinary attention to detail• Advanced spreadsheet/Excel experience (vlookups, custom sorts, etc)• Knowledge of HTML, CSS, Javascript required (Knowledge of other programming languages a plus)• Experience with databases, APIs, Python, or Visual Basic a plus• 2+ Years experience in a similar role at another SaaS company• Excellent organizational and communication skills• Detail oriented…

Source: 37Signals Job Board

 
 

Full Time: SENIOR FULL-STACK DEV WITH REACT -- SMALL TEAM OF EXPERTS -- 100% REMOTE, FLEXIBLE HOURS at Analytics Fire in Remote

Job Description At Analytics Fire, we are a small, distributed team working on a range of interesting projects -- some that might fit you: currently a scalable IoT platform for utility grade solar power plants, a sales and design tool for residential solar, a voice activated robot arm…

Source: GitHub:Jobs

 
 

Unhaggle Inc.: Full Stack Engineer (Strong Python) - Build the smartest way to buy a car

We are constantly seeking the best tools available for our development team.You will be primarily involved in the following projects/areas:* Our new eCommerce platform for new car buying, serving major car brands* Our web portal unhaggle.com* A web portal for our partner Kiijiji (eBay Canada): http://kijiji.unhaggle.com/* REST APIs, for integration with different partners* An internal and innovative SaaS web application we built for industry clients* Widgets we built for third-party integration, they run in some of the most popular auto websites in Canada.* Maintenance of our test suite and code base* Implementation of new features* We take quality seriously and you should expect to be involved in well written code bases following standards such as PEP-8 and good software engineering practices.Requirements:* Strong hands on experience with Python, experience with Django is important, but we might still be willing to consider candidates with strong Python skills and none or little knowledge with Django.* Strong web development experience: we expect that you know XHTML, CSS and Javascript well…

Source: 37Signals Job Board

 
 

Unhaggle Inc.: Frontend Developer - Build the smartest way to buy a car (Telecommute - full time)

We are constantly seeking the best tools available for our development team.You will be primarily involved in the following projects/areas:* Our new eCommerce platform for new car buying, serving major car brands* Our web portal unhaggle.com* A web portal for our partner Kiijiji (eBay Canada): http://kijiji.unhaggle.com/* An internal and innovative SaaS web application we built for industry clients* Widgets we built for third-party integration, they run in some of the most popular auto websites in Canada.* We take quality seriously and you should expect to be involved in well written code bases following industry standards  and good software engineering practices.Requirements:* At least 3 years of Javascript professional experience.* Strong web development experience: we expect that you know XHTML, CSS and Javascript well…

Source: 37Signals Job Board