Jobs Tagged: Dekeo
3 total jobs tagged

Dekeo: Product Designer

The right candidate will have a genuine passion for ecommerce and should demonstrate savvy with HTML/CSS.RESPONSIBILITIESDefine and prototype proposed designs and interactionsPlan and implement research, design, and customer validation strategies.Design flows and experiences that are simple and elegantSynthesize insights that lead to delightful experiences through human-centered research and design techniques.Ensure we are constantly pushing for more effective solutions and are keeping the user at the center of our experiences.Validate solutions by testing prototypes with customers and conducting small-scale live experiments.You're a good fit if:You have the ability to uncover deep customer insights to ensure that the user experience is simple, seamless, sticky, and always enjoyable, using informed human-centered design practices.You obsess over typography, color, iconography, balance, and white space.You have the uncanny ability to tame complex problems by creating interactions that are elegant in their simplicity.You effectively lead design-thinking sessions with product team members, stakeholders and customers to surface good ideas.REQUIREMENTS3+ years of experience in building and shipping ecommerce applicationsCommunication skillsDemonstrated strategic product thinking and visionMust have URL portfolio with examples of interaction design workExperience with front end technologiesProven ability to create wireframes and lightweight functional prototypesDemonstrated experience with end-to-end product design2+ years of application design2+ years of visual designBachelor degree in design or a related fieldBENEFITSCome join a fast-growing and self-funded company in a flexible working space!Apply:…

Source: Authentic Jobs


Dekeo: Customer Support Representative (US/Canada)

As we're in growth mode disrupting a highly fragmented $20B market, there's a huge number of challenges to solve, exciting ideas to pursue, and value to build.We are looking for a true problem solver to join our motivated and collaborative Customer Service team to tackle unprecedented challenges with Disney's H.E.A.R.D technique: Hear, Empathize, Apologize, Resolve, Diagnose. Position is a full-time remote CONTRACT opportunity that requires a home office in US/Canada time zones.RESPONSIBILITIESAnswers inquiries by delivering desired information; researching, locating, and providing information.Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems to dig into root of the causeDetermines action items by effectively communicating with both customers and suppliers.Keeps equipment operational by following established procedures and timely reporting malfunctions.Enhances Dekeo's reputation by taking ownership to accomplish new customer inquiries as well as explore opportunities to add more value to job accomplishments.REQUIREMENTSSelf-starter with strong work ethicAbility to effectively manage multiple priorities and adapt to change within a fast-paced work environment.Professional and friendly attitude with an ability to quickly develop a lasting and effective rapport with customers.Strong reading, writing, verbal, and arithmetic skills.Quick learner on customer service software (Zendesk and Pivotal).Must be able to work 40 hours a week in US or Canada Timezones To apply: Apply online at…

Source: 37Signals Job Board


Dekeo: Customer Service Manager

The goal is to keep the team running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.Position is a full-time remote contract opportunity in US/Canada time zones.RESPONSIBILITIESOversees customer issues and ensure effective and long-term problem resolution.Achieves customer service objectives by contributing customer service information and recommendations to strategic plans; preparing and completing action plans, implementing procedures to increase efficiency, resolving root of the problems, identifying customer service trends, determining system improvements.Improves customer service quality results by evaluating and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.Responds to customer inquiries and problem solving in a professional and effective manner.Assists Customer Service Representatives in troubleshooting orders that require special handling.Partners with the management to align customer service policies with the company's objectives and provide feedback to the company regarding service failures or customer concerns.Coaches Customer Service Team in order to achieve high performance.Structures the training agenda for department members.Measures Customer Service Representatives’ performance and makes employment decisions.REQUIREMENTSMinimum 3 years of managing a team with 5+ years of customer support experienceMinimum 2 years of working in eCommerceAbility to think strategically and to lead and manage a team of 15-20 customer service reps with metric-driven goalsStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsExperience in providing online customer service supportExcellent knowledge of management methods and techniquesBS degree in Business Administration or related fieldWorking knowledge of customer service software, databases and tools (Zendesk and JIRA)Must be able to work in US or Canada Time zones To apply: Apply online at…

Source: 37Signals Job Board