Jobs Tagged: Een
6 total jobs tagged

GitHub: Enterprise Support Agent (Remote- Europe)

While this role does not require you to live near our office, it will require some travel to meet with co-workers or attend company events.Responsibilities:Take in-bound phone support requestsTriage incoming support ticketsWork collaboratively with other support teamsManage communication around customer ticketsTroubleshoot and help solve highly complex support ticketsEscalate issues to other support engineers and managers as applicableWork with our Engineering team to prioritize issues and developmentWork with our Documentation team to improve customer-facing resourcesMinimum Qualifications:Current legal working authorization and currently residing in one of the following countries: Austria, Croatia (also called Hrvatska), Denmark, France, Germany, Ireland, Netherlands, Spain, Sweden, Switzerland, or United KingdomKnowledge of Linux serversGeneral understanding of how modern web applications workEnthusiasm for working directly with customersAbility to clearly write and orally communicate technical informationAbility to review and understand code (Ruby / Bash)Must have a workspace conducive to answering phone callsPrior experience providing technical supportExcellent problem solving skillsStrong empathy for GitHub users and GitHub SupportStellar English and grammar skillsPreferred Qualifications:Technical experience (QA, documentation, systems administration, etc.)Familiarity with Git and GitHubWho We Are:GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: 37Signals Job Board

 
 

GitHub: Enterprise Support Agent (Remote- Australia)

While this role does not require you to live near our office, it will require some travel to meet with co-workers or attend company events.Responsibilities:Take in-bound phone support requestsTriage incoming support ticketsWork collaboratively with other support teamsManage communication around customer ticketsTroubleshoot and help solve highly complex support ticketsEscalate issues to other support engineers and managers as applicableWork with our Engineering team to prioritize issues and developmentWork with our Documentation team to improve customer-facing resourcesMinimum Qualifications:Current legal and working authorization in Australia Knowledge of Linux serversGeneral understanding of how modern web applications workEnthusiasm for working directly with customersAbility to clearly write and orally communicate technical informationAbility to review and understand code (Ruby / Bash)Must have a workspace conducive to answering phone callsPrior experience providing technical supportExcellent problem solving skillsStrong empathy for GitHub users and GitHub SupportStellar English and grammar skillsPreferred Qualifications:Technical experience (QA, documentation, systems administration, etc.)Familiarity with Git and GitHubWho We Are:GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: 37Signals Job Board