Jobs Tagged: Efficient
3 total jobs tagged

Get the Guy: WANTED: Problem-Solving Customer Support Whiz with Unlimited Empathy

Qualities of our Support Whiz include:– Ability to remain calm and polite and deliver warm, friendly energy even with frustrated customers– Problem solving (you like being asked a question you’re not sure how to answer and having to dig a little and use your Google-fu skills to figure it out)– Independent, self-starter attitude– Creative thinking skills when it comes to figuring out different ways to make customers happy, even when you have to say no – Ability to assist customers with a basic level of technical issues (like “I can’t get the audio to download to my phone”) and communicate with developers to get more difficult technical problems solved– Prior experience as a freelancerResponsibilities include:– Answering customer emails in Help Scout, helping customers get and use everything they purchased (no advice giving)– Issuing refunds, no questions asked (no selling)– Raising more difficult technical issues with our developers and other kinds of issues to other team members– Helping us figure out how to deliver a more consistently wonderful customer experience; if you find a way we can improve, we WANT you to let us know and contribute your valuable input! :)**Please note, this role does not involve giving dating or personal advice of any kind.Why Join Us?You’ll work remotely with a lot of flexibility and independence…

Source: 37Signals Job Board