Jobs Tagged: Hiya
2 total jobs tagged

SkyVerge: Executive Assistant

The role is dynamic and encompasses a wide variety of administrative and research tasks, along with ownership of larger projects that impact the whole company.Here are some things you may do on a given day:Research & classify transactions from our company Amex accountUpdate Financial spreadsheets to ensure our budget remains accurateDevelop new pages for our team wiki, or edit existing ones to make sure they’re currentHandle scheduling for team meetingsResearch and coordinate team and vendor giftsResearch & book flights, accommodations, transportation, and activities for retreats and conferencesProcure, manage, and ship company swag to our team, customers, and partnersHelp manage and administer benefits for all team membersResearch and present concepts for new benefit programs or other company best practicesHelp with recruiting logistics by scheduling interviews and follow-up emailsIn addition, you’ll be expect to be responsible for planning and managing ongoing projects like:SkyTrip, our annual company retreatConference Sponsorships and Attendance (like Shopify Unite, WooConf, and IRCE)our Team wiki (like a company handbook) and team onboardingYou’ll have the opportunity to work with and get to know every member of our team, in addition to developing relationships with our vendors and partners…

Source: 37Signals Job Board


SkyVerge: Customer Support Specialist

As part of a small team, you'll likely get your hands dirty with a little bit of everything. Here are some things you may do on a given day:Assist customers by troubleshooting technical problems and escalating to the engineering team as neededAnswer pre-sales questions, billing & account changes, and other feedback from customersMonitor social media and forums where customers may have questions or issues with our products and get them the help they needHelp with customer onboarding by installing and modifying code on customers’ storesWrite technical documentation and other content so customer’s can help themselvesHelp our engineering & product teams to identify areas where we can improve the customer experienceDocument and optimize our support process to improve customer satisfactionWith over 70 products across the three eCommerce platforms (Shopify, WooCommerce, Easy Digital Downloads) that we support, there's plenty to learn…

Source: 37Signals Job Board