Jobs Tagged: Hosting
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Kinsta Hosting Ltd. : Support Engineer

Our awesome, young, and motivated team is scattered across the globe: Europe, Asia, North America. Our client base is growing steadily and we're looking for a competent support engineer from 10 PM to 6 AM EST (2 AM to 10 AM UTC) with exceptional communication skills who can provide enterprise level technical support to our customers via our support system (we use intercom.io exclusively for these purposes).We are looking for someone to start immediately! Required:Fluent in English with excellent written communication skillsExpertise in at least one of the following: WordPress, Linux, NGINX, PHP and MySQL Bonus points:Fluent in Spanish with excellent written communication skillsExpertise in more than one of the following: WordPress, Linux, NGINX, PHP and MySQLClient-facing experienceLinux sysadmin knowledge Main responsibilities:Take ownership of issues reported by customers and see problems through to resolutionResearch, troubleshoot and identify solutions to resolve customer issuesReply to sales leads who contact Kinsta requesting more informationFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersMonitor uptime and analyze transactions data using third party analytics tool to resolve more advanced issues when necessaryDocument troubleshooting and problem resolution steps for internal use and to extend our Knowledge Base What We Offer:We always use the latest version of everything: PHP7.1/HHVM, React.js, Express, Node.js, Ubuntu, LXD containers, Google Cloud and more, so you’ll be able to learn a bunch of exciting new technologies and actually use them every day!This position offers a great deal of flexibility, responsibility, competitive salary, perks, and opportunity for growth for the right candidate.  To apply: To apply, please email your resume to [email protected] with subject "Support Engineer".…

Source: 37Signals Job Board