Jobs Tagged: Kyero
3 total jobs tagged

Kyero.com: Technical Support Hero/Heroine

Please make sure your application includes a heading of: "I am detail oriented" - Someone proactive in dealing with customers and users, mindful of the importance of next issue avoidance – you like to see the world through their eyes and get ahead of issues with fixes and improvements - A good sense of humour, or effective use of emojis to portray one What your day will look like: - You will be one of our customers’ first points of contact, providing world class troubleshooting and technical support, in both English and Spanish - Offer technical support for our internal client services team as needed - Act as a liaison between non-technical and technical teams, reporting and resolving issues - Document and improve existing processes to reduce the amount of support requests and improve user experience (continuous improvement) - Analyse issues and spot trends in order to resolve technical issues before they arise (proactive support) - Develop, author, and maintain internal and customer-facing technical documentation - Make recommendations for system development based on reported queries from customers and observed trends - Identify gaps in support and suggest, plan and implement improved solutions and processes - Do whatever is necessary to get the job done - Bring your own unique skills to the company Technical requirements: - 3+ years of experience working as a Technical Support Hero/Heroine - The ability to communicate clearly and professionally through written English and Spanish - A minimum 3 years technical troubleshooting expertise or proven technical ability - Experience of supporting customers and colleagues via e-mail, chat and video - Excellent customer service skills with a polite, patient, calm and professional demeanour - A familiarity with modern ticketing, customer engagement and CMS solutions - A good understanding of database systems, CRMs and Email Marketing - Working knowledge of iOS, Android, Windows, OSX, Smartphones, Tablets, PCs and Macs - A strong technical grasp of XML, HTML, SQL, FTP, VPS, DNS, SMTP - The ability to read and navigate code and error messages, to understand and troubleshoot what is really happening - Comfortable with a GUI or CLI - To be geographically situated in a time zone between UTC-1 and UTC+3 - Team player with clear communication skills - To be comfortable and productive working 100% remotely Optional, but a major plus: - You speak great English and another language fluently - Experience of Chartio or other Business Intelligence applications - You've set up your own server - You can read and write SQL queries, and know how to read a schema - Familiarity and experience of XSLT and/or Altova Mapforce - Knowledge of SEO and analytics software - Experience with data extraction and manipulation Working at Kyero We are a completely remote team…

Source: 37Signals Job Board