Jobs Tagged: Located
4 total jobs tagged

TaxJar: Product Manager - Core Platform

Work with the Product Manager for Filing for ensure an intuitive, easy to use end-to-end customer experience Work directly with states and local jurisdictions to identify and clarify sales and use tax laws and rules Work hand-in-hand with engineering to define and prioritize the requirements they need to build and improve our platform Work with our tax experts, customer success and filing teams to maintain our high Net Promoter score Coordinate with marketing on both inbound and outbound programs and communication Requirements 3-7 years of experience in agile SaaS product management, preferably in small business, payroll or taxes Data driven, with strong problem framing and analytical skills…

Source: 37Signals Job Board


Full Time: Enterprise Support Agent (Remote- Europe) at GitHub in Remote- Europe

Responsibilities Take in-bound phone support requests Triage incoming support tickets Work collaboratively with other support teams Manage communication around customer tickets Troubleshoot and help solve highly complex support tickets Escalate issues to other support engineers and managers as applicable Work with our Engineering team to prioritize issues and development Work with our Documentation team to improve customer-facing resources You Must Have Current legal working authorization and currently residing in one of the following countries: Austria, Croatia (also called Hrvatska), Denmark, France, Germany, Ireland, Netherlands, Spain, Sweden, Switzerland, or United Kingdom Knowledge of Linux servers General understanding of how modern web applications work Enthusiasm for working directly with customers Ability to clearly write and orally communicate technical information Ability to review and understand code (Ruby / Bash) Must have a workspace conducive to answering phone calls Prior experience providing technical support Excellent problem solving skills Strong empathy for GitHub users and GitHub Support Stellar English and grammar skills Bonus points if you have Technical experience (QA, documentation, systems administration, etc.) Familiarity with Git and GitHub About GitHub Who we are GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs