Jobs Tagged: Obg
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SignEasy: Customer Success Manager

You should be comfortable diving into operational details and executing tactical steps, while also managing customer relationships and effectively communicating customer pulse to leadership. What you will be doingManage relationships with strategic customers, with a focus on increasing adoption, ensuring retention, and driving customer satisfaction Educate and consult with customers to demonstrate using our product and best practices to ensure their business success Troubleshoot any issues in a timely manner and provide relevant solutions Cultivate reference customers for testimonials and case studies Communicate product updates and releases ensuring customer enacts changes based on need and interest Monitor and identify adoption and utilization trends within the customers and alert them on any risks or general awareness based on trends Work to identify and/or develop upsell and expansion opportunities Conduct periodic customer health-checks and review customer health scores with an emphasis on customer’s success with SignEasyWhat we are looking for2+ years of experience in a customer success, account management or customer support roleGood understanding of SaaS based applications and technologies Organized, reliable and self-motivated to work independently Excellent written and verbal communication skills Ability to present in front of an audience Excellent customer relationship management skills Thrives in a multitasking environment and can adjust priorities on-the-fly Eager to learn, adapt and perfect your work; you seek out help and put it to good usePerksYou choose to work wherever is most comfortable…

Source: 37Signals Job Board