Jobs Tagged: Pacific
8 total jobs tagged

Full Time: Enterprise Support Agent (Remote- New Zealand) at GitHub in Remote-New Zealand

Responsibilities: Take in-bound phone support requests Triage incoming support tickets Work collaboratively with other support teams Manage communication around customer tickets Troubleshoot and help solve highly complex support tickets Escalate issues to other support engineers and managers as applicable Work with our Engineering team to prioritize issues and development Work with our Documentation team to improve customer-facing resources Minimum Qualifications: Current legal and working authorization in New Zealand Knowledge of Linux servers General understanding of how modern web applications work Enthusiasm for working directly with customers Ability to clearly write and orally communicate technical information Ability to review and understand code (Ruby / Bash) Must have a workspace conducive to answering phone calls Prior experience providing technical support Excellent problem solving skills Strong empathy for GitHub users and GitHub Support Stellar English and grammar skills Preferred Qualifications: Technical experience (QA, documentation, systems administration, etc.) Familiarity with Git and GitHub Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs

 
 

Full Time: Enterprise Support Agent (Remote- Japan) at GitHub in Remote-Japan

Responsibilities: Take in-bound phone support requests Triage incoming support tickets Work collaboratively with other support teams Manage communication around customer tickets Troubleshoot and help solve highly complex support tickets Escalate issues to other support engineers and managers as applicable Work with our Engineering team to prioritize issues and development Work with our Documentation team to improve customer-facing resources Minimum Qualifications: Current legal and working authorization in Japan Knowledge of Linux servers General understanding of how modern web applications work Enthusiasm for working directly with customers Ability to clearly write and orally communicate technical information Ability to review and understand code (Ruby / Bash) Must have a workspace conducive to answering phone calls Prior experience providing technical support Excellent problem solving skills Strong empathy for GitHub users and GitHub Support Stellar English and grammar skills Preferred Qualifications: Technical experience (QA, documentation, systems administration, etc.) Familiarity with Git and GitHub Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs

 
 

Full Time: Technical Support Specialist (Remote- Japan) at GitHub in (Remote- Japan)

Minimum Qualifications: Currently residing and legal working authorization in Japan Experience using GitHub Exposure to programming with a language like Ruby Basic experience using Git Understanding of how websites and web applications work Stellar English and grammar skills Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solution A strong sense of empathy – you are attuned to hear the question behind a question Customer service experience A unique writing style and voice Preferred Qualifications: Will love developers and GitHub as much as we do Could effortlessly explain how Git works to a non-developer Have remote customer service experience Experience working from the command line Familiar with basic network concepts and tools Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs

 
 

Full Time: Technical Support Specialist (Remote- New Zealand) at GitHub in (Remote- New Zealand)

Minimum Qualifications: Currently residing and legal working authorization in New Zealand Experience using GitHub Exposure to programming with a language like Ruby Basic experience using Git Understanding of how websites and web applications work Stellar English and grammar skills Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solution A strong sense of empathy – you are attuned to hear the question behind a question Customer service experience A unique writing style and voice Preferred Qualifications: Will love developers and GitHub as much as we do Could effortlessly explain how Git works to a non-developer Have remote customer service experience Experience working from the command line Familiar with basic network concepts and tools Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs

 
 

Full Time: Enterprise Support Manager (Remote- New Zealand) at GitHub in (Remote- New Zealand)

Responsibilities: Manage, mentor, and coach team members Provide career development planning and guidance Meet 1-1 with team members on a regular basis Hire, onboard, and train new team members Maintain cross-team communication between Support, Engineering, and Sales Work with the Enterprise Support Director on the development and execution of team strategy Work with Enterprise Support managers/teams to foster cross-team collaboration Facilitate the implementation of new processes to improve customer support Promote and build upon the unique collaborative culture of Enterprise Support Handle and follow-up on customer escalations Collect and analyze support metrics to drive improvements Minimum Qualifications: Legal working authorization in New Zealand Currently residing in the Australia Experience leading a globally distributed team Experience in technical support Experience with personnel hiring Stellar written and oral communication skills Excellent problem-solving skills At least 2-3 years of experience working with and troubleshooting Linux servers Ability to look through and understand code (Ruby / Bash) Enthusiasm for working directly with customers Passionate about creating and fostering good support practices Strong empathy for GitHub users and GitHub Support Preferred Qualifications: Scaled a quickly growing support team Experience working and managing remotely Knowledge of Git and GitHub Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs

 
 

Full Time: Enterprise Support Manager (Remote- Japan) at GitHub in (Remote- Japan)

Responsibilities: Manage, mentor, and coach team members Provide career development planning and guidance Meet 1-1 with team members on a regular basis Hire, onboard, and train new team members Maintain cross-team communication between Support, Engineering, and Sales Work with the Enterprise Support Director on the development and execution of team strategy Work with Enterprise Support managers/teams to foster cross-team collaboration Facilitate the implementation of new processes to improve customer support Promote and build upon the unique collaborative culture of Enterprise Support Handle and follow-up on customer escalations Collect and analyze support metrics to drive improvements Minimum Qualifications: Legal working authorization in Japan Currently residing in the Australia Experience leading a globally distributed team Experience in technical support Experience with personnel hiring Stellar written and oral communication skills Excellent problem-solving skills At least 2-3 years of experience working with and troubleshooting Linux servers Ability to look through and understand code (Ruby / Bash) Enthusiasm for working directly with customers Passionate about creating and fostering good support practices Strong empathy for GitHub users and GitHub Support Preferred Qualifications: Scaled a quickly growing support team Experience working and managing remotely Knowledge of Git and GitHub Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs

 
 

Full Time: Enterprise Support Manager (Remote- Australia) at GitHub in Remote- Australia

Responsibilities: Manage, mentor, and coach team members Provide career development planning and guidance Meet 1-1 with team members on a regular basis Hire, onboard, and train new team members Maintain cross-team communication between Support, Engineering, and Sales Work with the Enterprise Support Director on the development and execution of team strategy Work with Enterprise Support managers/teams to foster cross-team collaboration Facilitate the implementation of new processes to improve customer support Promote and build upon the unique collaborative culture of Enterprise Support Handle and follow-up on customer escalations Collect and analyze support metrics to drive improvements Minimum Qualifications: Legal working authorization in Australia Currently residing in the Australia Experience leading a globally distributed team Experience in technical support Experience with personnel hiring Stellar written and oral communication skills Excellent problem-solving skills At least 2-3 years of experience working with and troubleshooting Linux servers Ability to look through and understand code (Ruby / Bash) Enthusiasm for working directly with customers Passionate about creating and fostering good support practices Strong empathy for GitHub users and GitHub Support Preferred Qualifications: Scaled a quickly growing support team Experience working and managing remotely Knowledge of Git and GitHub Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs

 
 

Full Time: Technical Support Specialist (Remote- Australia) at GitHub in Remote- Australia

Minimum Qualifications: Currently residing in addition to legal working authorization to work in Japan, Australia, or New Zealand Experience using GitHub Exposure to programming with a language like Ruby Basic experience using Git Understanding of how websites and web applications work Stellar English and grammar skills Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solution A strong sense of empathy – you are attuned to hear the question behind a question Customer service experience A unique writing style and voice Preferred Qualifications: Will love developers and GitHub as much as we do Could effortlessly explain how Git works to a non-developer Have remote customer service experience Experience working from the command line Familiar with basic network concepts and tools Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers…

Source: GitHub:Jobs