Jobs Tagged: Qld
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Nookal: Customer Support

· Able to communicate clearly and Identify patterns - recommend improvements, and filter our unimportant issues. · Authoring Success documentation for our customer facing Knowledge base. · Assist with successful on-boarding of new customers· Detail oriented, to prove this make sure to add to job application headline "I am detailed oriented".· 2+ Years experience in a similar role at another SaaS company· Excellent organizational and communication skills. · Excellent customer service skills with a polite, patient, caring, calm and professional demeanour.· Language requirements, English fluency (written and spoken)· Background in the software industry a bonusHere’s a list of common tasks that a support agent at Nookal could be asked to participate in day to day.· Assist with the data migration from an existing PMS to Nookal· Advise a client how best to use Nookal to assist them with their business goals· Provide one to one training to help a receptionist use the system· Assisting a customer to understand how to manage Third Party/Health Insurance claims· Advising a customer how to reset their password· Managing our Social Media profile· Spend some time with a customer training them in the use of our reporting system Technical Skills (Required)Being a technical support agent requires proficiency in a number of different areas…

Source: 37Signals Job Board