Jobs Tagged: Rated
3 total jobs tagged

SquareTrade: Community & Brand Health Specialist

This is a high impact position where strategy meets execution.    SKILLS + EXPERIENCE: Degree in marketing, communications or related field Experience in social media-related position or internship Excellent critical thinking/problem solving skills  Excellent verbal and written communication skills Deep knowledge of social media,“lives a digital life” Strong attention to detail   Proficiency in MS Word, Excel and Outlook  Self-starter, task-oriented  Passionate about customer advocacy and has some experience customer service-related experience Has some experience/interest in data/analytics, comfortable using data to make decisions and improve customer experiences BONUS: Experience with social media analytics, including Google Analytics, Facebook Insights or Twitter Analytics BONUS BUT NOT NECESSARY: Experience with Salesforce (our customer experience software, can be taught)   RESPONSIBILITIES INCLUDE:   Monitor reviews across all SquareTrade social media properties Monitor reviews and ratings across all SquareTrade retail partner sites Work directly with our customer service team, including developing and leading strategic initiatives to find positive customer resolutions and resolve escalations Act as a trusted advisor, subject matter expert and point of contact for SquareTrade and its customers Maintain and publish SquareTrade’s Reviews Tracker and Brand Health Report Flag and help leverage positive customer experiences (success stories, show-outs, etc.) to help improve SquareTrade’s brand reputation Identify latest brand health trends help SquareTrade continue to innovate when it comes to brand reputation Monitor analytics with social media team and leverage findings to identify opportunities for ratings and reviews improvement Assist in SquareTrade’s “review us” email campaigns Help turn bad customer experiences into good ones    SOME OF THE BENEFITS OF WORKING @ SQUARETRADE INCLUDE..…

Source: Authentic Jobs

 
 

e9digital: Project Manager/Website Producer

Job Responsibilities:1) Reports directly to the Creative Director and CEO2) Serves as Leader of organizational processes, protocols, practices3) Serves as point of contact for clients with new website/marketing projects as well as websites/projects in maintenance and/or maintenance requests.4) Schedules, coordinates, and enforces all phases (from inception to completion) of new project/maintenance tasks with Creative Director, Production Team5) Request/Source/Manage resources; measures the profitability of using resources…

Source: Authentic Jobs