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SquareTrade, Inc: Social Media & Brand Health Specialist

SquareTrade is profitable, growing 90% year on year, and attracted the largest insurer-tech acquisitions in 2017, with a $1.4 billion purchase price by Allstate. SquareTrade’s culture emphasizes self-starting entrepreneurs who have a knack for finding problems and coming up with brilliant solutions.    This role on the SquareTrade Communications team will monitor and manage SquareTrade ratings, reviews, and brand health across all social media platforms and channel partner sites, interact directly with customers, and take action on claims when necessary.    SKILLS + EXPERIENCE: Degree in marketing, communications or related field is required! Experience in social media-related position or internship Excellent critical thinking/problem solving skills   Excellent verbal and written communication skills Deep knowledge of social media,“lives a digital life” Strong attention to detail    Proficiency in MS Word, Excel and Outlook   Self-starter, task-oriented   BONUS: Experience with social media analytics, including Google Analytics, Facebook Insights or Twitter Analytics BONUS BUT NOT NECESSARY: Experience with Salesforce (our customer experience software, can be taught) RESPONSIBILITIES INCLUDE: Monitor social media and review platforms across all SquareTrade properties Monitor reviews and ratings on all channel partner sites Collaborate with SquareTrade Customer Experience and other teams to help find positive customer resolutions and resolve escalations Maintain and publish SquareTrade’s Reviews Tracker and Brand Health Report Leverage positive customer experiences (success stories, show-outs, etc.) on social media to help improve SquareTrade’s brand reputation Identify latest brand health trends help SquareTrade continue to innovate when it comes to brand reputation Monitor analytics with social media team and leverage findings to identify opportunities for ratings and reviews improvement Assist in SquareTrade’s “review us” email campaigns Help turn bad customer experiences into good ones  SOME OF THE BENEFITS OF WORKING @ SQUARETRADE INCLUDE..…

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