Jobs Tagged: Sized
4 total jobs tagged

Gnarbox: Customer Support Associate @ Gnarbox

Our ideal candidate has:A strong work ethic and willingness to work extra hours if needed, and even provide some support on weekends when customers are most active.An ability to troubleshoot technical issues at a moment’s notice while being able to communicate with the customer effectively.Possess strong interpersonal skills.Be a strong camera and technology user that is capable of interfacing comfortably with customers not just from a technical perspective, but also being able to empathize with the issues the customer is facing.Be able to identify sales opportunities and be able to close on them at the right time.Be located in the general Los Angeles area.You will:Manage daily customer support via live chat, which includes educating leads who may have questions about GNARBOX and supporting current customers.Troubleshoot and provide technical support via live chat and answer technical questions/troubleshoot in the Facebook Creators group.Submit relevant bugs to the software test log daily.Keep the Marketing and Product departments up to date regarding customer requests and issues so that changes can be implemented when necessary.Take responsibility for any customer shipping issues and product returns.Ensure that all customer contact is positive and resolves any issues in a way satisfactory to both the customer and company.Continue to build a community of users who trust Gnarbox to provide them with top notch support from shipping to technical support, knowing that the company is receptive to feedback and suggestions…

Source: Authentic Jobs

 
 

Gnarbox: Scrum Master @ Gnarbox

They have excellent engineering teams in-house and distributed around the world and must effectively and efficiently manage their projects in order to succeed.The Role:The Scrum Master/Project Manager role will act as a Scrum Master in a fast-paced, in-house software engineering team responsible for developing their application stack.You will:Develop/improve the Agile and Scrum processesCoordinate and manage complex engineering initiatives with the Product Owner, designers, and marketing teams.Manage distributed engineering teams, keeping in-house and and contract work in lock-step with one another.Manage Mechanical Engineering, Electrical Engineering, and Industrial Design contractor teams building version two of the hardware product…

Source: Authentic Jobs

 
 

Gnarbox: Director of Operations & Quality @ Gnarbox

Therefore, it is imperative that we recruit organizational leaders capable of implementing proper operational strategies and processes.You will:Manage employees and vendors in order to procure the components (BOM) for GNARBOX on-time and on-qualityDirectly interface with our Contract Manufacturer to manage production schedules and qualityBe the ultimate owner of hardware product quality and develop/measure test protocolsCoordinate forecasting activities by building consensus between business, sales, marketing, and operational armsManage the distribution of GNARBOX units to Sales Channels, including direct-to-customerDevelop processes to manage operational risk and reduce exposure over timeBe a thought leader and train our team in Operational Excellence Our ideal candidate has:Enjoy solving challenging problems in complex systemsAlways pay close attention to detailApply discipline and process to get things doneHave the ability to stay organized and work well under time pressureHave excellent communication skillsAre a natural leader and comfortable with being responsible for crucial initiativesQualifications:Strong work ethic and a willingness to work over 60 hours a week if neededStrong Microsoft Office skills, particularly with Microsoft ExcelTo be located in the general Los Angeles AreaExperience in manufacturing, supply chain management, or distributionExperience in sales/marketing forecastingFamiliarity with Agile business/product development modelsAn open mind to learningBonus points:Have been part of a team bringing a product to market for the first time Have held organizational leadership roles at a hardware-based technology companyAre familiar with techniques for database and data managementBuilt an end-to-end supply chain model in the pastWhat we can offer:EquityHealth benefitsBonusesGnarbox is an equal opportunity employer and values diversity at our company…

Source: Authentic Jobs