Jobs Tagged: Text
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SimpleTexting: Support and Onboarding Specialist

Responsibilities: Become a power user of the Company’s platform—before you can support others, you must know the product yourself Provide technical and consultative support to our client-base on a daily basis Manage all aspects of the customers onboarding process and track their progress Train clients in their use of the platform by leading coaching sessions, presentations, and answering questions via phone, email and live chat Answer perspective customers’ questions about the platform Follow up with clients’ who showed interest in our trial plan but have not yet upgraded to a paid plan Participate in the on-going creation and updating of best practices for onboarding and training Qualifications: BA/BS degree desired…

Source: 37Signals Job Board