Jobs Tagged: Url
167 total jobs tagged

Schedugram: Back Head of Growth / Marketing - B2B SaaS startup in social media space

Our CEO is based in Melbourne, Australia so you will need to have some overlap with that timezone (particularly at the start!), as you'll be working directly with him.This is our first dedicated marketing/growth hire, so you will be the one stop shop for all things growth and marketing, with an emphasis on bringing in new customers.Your responsibilities will include:Managing search marketing: we have a decent sized AdWords spend (and a negligible amount of Bing)Managing display marketing & remarketing: we are starting our journey into displayLooking at models for affiliate and referral marketing: while we have an existing (simple) referral program, we know our customers love the product and already recommend it to others, so how can we do that at scale?Looking after our social media marketing (paid and organic) through LinkedIn and Twitter primarilyManaging our blog and content writers, including likely writing a few posts yourselfCreating great email marketing campaigns to our subscribersIdentifying opportunities for (mostly digital) sponsorship of industry newsReporting and analysis to make sure that we're doing the right things and seeing great resultsIt's a broad (mostly) digital role, and we are looking for someone who is ready to jump in feet first and hit the ground running.You'll probably be doing some A/B testing of some things, and starting new campaigns to see how they track through to customers successfully using our platform.The kind of skills and background we are expecting you will have:Previous experience in business-to-business marketing or growth, ideally of a SaaS product like SchedugramProfessional knowledge of the social media marketing sector (ideally from a marketing/growth/sales point of view, but you're likely to have experience as a marketer/customer in the space as well!)Knowledge and experience using the channels listed aboveGood written English skillsIdeas for how we can grow and improve our customer base, and a willingness to get in and get your hands dirty…

Source: 37Signals Job Board

 
 

AgencyAnalytics: Full Stack PHP + Javascript/React Developer

Since we only have 4 developers, you will be expected to take a project from beginning to end.Well paid - We only hire talented developers and believe you should get paid what you’re worth.Innovative technology - We are always looking to implement the latest techniques in app design.No deadlines - We prefer a project take longer if it means producing exception results rather than just getting it done.Fun - Last year we rented a house in the Cayman islands and the entire company worked there for a month…

Source: 37Signals Job Board

 
 

CircleCI: Staff Engineer

Thousands of leading companies including Facebook, Kickstarter, Shyp and Spotify rely on CircleCI to accelerate delivery of their code and enable developers to focus on creating business value fast.About this role:Work closely with Product and Design to brainstorm the best way to visually represent our customer’s code to software processDrive the direction of the UI and UX of our web app, as well as the technical direction of our front end architectureWork on cross-functional, feature-driven engineering teamsWork in ClojureScript and Om (ClojureScript wrapper for React) on a daily basisYou Have:3 years of single page application development experience10+ years of front end engineering experienceArticulate UI and UX opinionsExtensive knowledge of web technologiesA deep appreciation for and ability to support your development with appropriate testingYou Enjoy:Working in a highly collaborative environmentSupporting an environment that values trust, respect, and diversityExploring different methods for efficiently delivering code and customer valueDelivering value to customersSharing your expertise and encouraging best practicesCircleCI is a Bay Area Best Places to Work 2016 award winner…

Source: 37Signals Job Board

 
 

revenviews Limited: Senior System Administrator Telecommute From Europe

We will not reply to 3rd party software agencies Please state on the mail subject the job position you are applying for!Please understand that this job capacity a full position.Application process:Application usually will be screened the same day we receive it.We will reply to you no later than two business days to set-up a short interview.1-3 weeks after the interview you could be hired!What we offer:Job location is in Cyberspace…

Source: 37Signals Job Board

 
 

SignEasy: Customer Success Manager

You should be comfortable diving into operational details and executing tactical steps, while also managing customer relationships and effectively communicating customer pulse to leadership. What you will be doingManage relationships with strategic customers, with a focus on increasing adoption, ensuring retention, and driving customer satisfaction Educate and consult with customers to demonstrate using our product and best practices to ensure their business success Troubleshoot any issues in a timely manner and provide relevant solutions Cultivate reference customers for testimonials and case studies Communicate product updates and releases ensuring customer enacts changes based on need and interest Monitor and identify adoption and utilization trends within the customers and alert them on any risks or general awareness based on trends Work to identify and/or develop upsell and expansion opportunities Conduct periodic customer health-checks and review customer health scores with an emphasis on customer’s success with SignEasyWhat we are looking for2+ years of experience in a customer success, account management or customer support roleGood understanding of SaaS based applications and technologies Organized, reliable and self-motivated to work independently Excellent written and verbal communication skills Ability to present in front of an audience Excellent customer relationship management skills Thrives in a multitasking environment and can adjust priorities on-the-fly Eager to learn, adapt and perfect your work; you seek out help and put it to good usePerksYou choose to work wherever is most comfortable…

Source: 37Signals Job Board

 
 

Tiller: Marketing Lead

Experience with distributed teams is a plus as well.You’ll develop, run, and track marketing programs for Tiller, including:Develop the brand and voice of TillerBuild an engaged social communityHelp more people find Tiller through searchDevelop a compelling website that communicates Tiller to visitorsOptimize the funnel and signup processCreate email campaigns to build relationships with leadsRecruit influencers to spread the wordCreate referral and affiliate programsHelp to scale our marketing team.Track the effectiveness of everything we’re doing in marketingYou bring:You have 3-5 yrs of inbound marketing experience.You understand the power of brand, content and community, powered by customer insights.You have experience in SaaS or a fast-paced startup marketing environment.You’re self-motivated, resourceful, you know when to (and not to) do something yourself.You prioritize well.You’re data-driven, conversion focused, but you aren’t afraid to try new things.You’re a strong writer and editor (superior proficiency in English a must).You have experience working with leading marketing tools.About TillerWe are the first and only service focused on making it easier to manage your money in a spreadsheet with automated daily bank feeds and helpful templates…

Source: 37Signals Job Board

 
 

Museum Hack: PT to FT Inbound Sales Rep (Remote)

Determine client needs and communicate how one of our tours solves that problemPut together proposals and follow up as necessaryManage pipeline with our CRMRequest invoices be sent to clientsOther duties as assigned JOB REQUIREMENTSMinimum 1 year previous B2B sales & customer service experienceYou have a home office and prior experience working remotely (or great self management skills)Available to work Eastern USA time zone hoursAvailable to work 1 weekend a monthMust have nearly perfect written English skills and amazingly awesome spoken English skillsHigh quality work: You are an efficient individual who makes projects happen behind the scenes with a fine eye for details (in short: you get shit done)Technically inclined, able to pick up new things quickly: we use a lot of web-based services (including, but not limited to: Google Docs, Gmail, Google Calendar, Slack, Xero, PandaDoc, Base CRM)Flexibility quotient high: Things can and do change on a dime around here -- you gotta go with the flow, and be ready to kick it into high gear at a moment's noticeBe fun and exciting without using too many exclamation marks!!!!!!!!!Authorized to work in the US HOURS / PAY RATEFlexibility to work as needed from 9am to 8pm Eastern Monday - Friday + 1 weekend a monthPart time, about 29 hours per week with the possibility of full time$15 per hour + commission ABOUT USMuseum Hack is a non-traditional private tour company crafting museum experiences that encourage visitors to look at museums in new ways…

Source: 37Signals Job Board

 
 

Motel: Full Stack Software Engineer

Experience or interest in Elixir is a big plus.Very well-qualified applicants will also be skilled mentors, consultants, and should show a consistent track record of contributing to open source communities.Technical QualificationsRequirements3+ years of professional software engineering experienceFull-stack experienceExperience building features from start to finishStrong backend experienceExperience working with Postgres, MongoExperience writing modern ES2015 JS with tools like React, EmberWorked on products at scalePreferredWorked in a production Elixir/Phoenix environmentPrior experience working in Ruby on RailsFirst Year GoalsTo give you a glimpse of how we see your skill set growing and impacting our team in the near future, take a look at our first year goals for this position:To lead a team of engineers on a client or internal productTo contribute to new open source projectsTo pass on new skills to the rest of the engineering team by presenting at our weekly team meetingTo write technical presentations and posts for your local engineering communityTo directly mentor a fellow engineerTo architect a technical solution to a client problemNote:  Diversity of background, age, story, and complimentary skill sets are what make teams successful…

Source: 37Signals Job Board

 
 

Purepoint: Senior Android Mobile Developer - Smart Home

4 years Android experience is requiredExperience required working with APIs, Git, and complex server side designExperience working in an agile software team environmentRESPONSIBILITIESWork in an agile team, taking part in standups, and retrospectives (Via Zoom - video calls)Understand the structure of existing applications and how to work with themInteract regularly with our client’s technical teamUse your knowledge of Java to contribute to an existing applicationReview commits of other team membersWHAT WE LOOK FORAn ideal candidate is autonomous, proactive, and has experience working in a variety of different languages…

Source: 37Signals Job Board

 
 

Customer.io: Director of Product

You’ve likely had a big vision for a product on more than one occasion but can also imagine adopting and improving on a vision you’ll get from someone else (me in this example).You’re a critical hire for our young company of 30 people and if you’re successful, together we’ll turn our thousand pretty happy customers in to ten thousand ecstatic customers.If this looks interesting to you, read on via the link below for the rest of the job post.- Colin, CEO (and soon to be former product lead) of Customer.io To apply: Please apply at http://grnh.se/kbpa7o1 If you have any questions about the role, we'll be happy to answer those -- email Rachel, People Ops, at [email protected]

Source: 37Signals Job Board

 
 

Helping You Succeed LLC: Part time - Stellar sales person- buying and selling land. Hourly and commission.

If you have an impeccable track record in sales then this might be your opportunity to fly.Duties include:Maintaining systems for discovering, doing due diligence, and marketing parcels of land.Responding to buyer and seller inquiriesTalking to prospective buyers on phone and closing the sale The ability to effectively manage timeThe ability to comunicate with other virtual workers effectivelyFriendly and confident telephone skillsEntrepreneurial mindsetReliable and communicative - we place a great value on your ability to communicate with us…

Source: 37Signals Job Board

 
 

Trice Imaging: Senior Software Engineer (Remote)

For more information, visit us at www.triceimaging.comHow to apply: send an e-mail to [email protected] that includes the following info:your linkedIn profile URL and/or resume/CVyour GitHub or Bitbucket account URL (if you have one to share)the URL for a company or project that you've previously worked on, along with a short description of what you did there and whenthe URL of the most interesting thing you've read, listened to, or watched lately, along with a short description of why it's interesting to youone of:the URL of a commit that you made to a public project, why you made it, and why you like itorthe URL of any public commit that you like and feel strongly about, and why you like itandwhatever else you'd like to say about yourself To apply: See the details under "How to apply" in the posting…

Source: 37Signals Job Board

 
 

CodeLathe: Software Engineer (C, C++)

We are based out of Austin, Texas, USA and looking for talented people from anywhere on the globe.Our VisionOrganize enterprise information and make it universally accessible!Top Ten Reasons to Join UsWork with a world class engineering team that is out to change the worldFast growing company with lots of growth opportunitiesStrong engineering and product focused culture100% Remote Job – Work comfortably from your home office and avoid the commuteUnique, customer driven software development processWork on the most challenging technical problems – File Systems, Search, AI, Distributed Systems.Work on widely used cutting edge Tech StackGender diversity – Men (60%), Women (40%)Part of a huge 10+ Billion $ and growing market spaceCompetitive compensation based on experience and locationResponsibilitiesDevelop multi-platform desktop client server applications (for example: FileCloud Drive and FileCloud Sync).Develop expertise in File System operations and working under constraints of size, bandwidth, and latency.Prioritize work to reduce technical debt and create a coherent and powerful design.Write stable, robust C++ applications and libraries for a variety of OS platforms.Audit and code review peers for potential flaws and security concerns.Required QualificationsBachelor’s degree in Computer Science, or in related discipline with 4 or more years of professional software engineering experience3+ years hands-on experience in C++ developmentExperience in C/C++ libraries such as boost and POCOStrong knowledge of Web Technologies including HTTP protocol, XML, REST is requiredStrong knowledge of Object Oriented Programming, Design Patterns etc is requiredStrong knowledge of client server architecture is requiredExperience in WxWidgets or Qt is nice to haveExperience with FUSE file system is nice to haveSelf starter, highly motivated and works with little or no supervisionPassionate in software development, takes ownership and pride in their job To apply: Please send your resume to [email protected]

Source: 37Signals Job Board

 
 

PhishMe: Security Analyst

Maintain ownership of cases opened for customers including updating cases, communicating with the customer, and documenting resolution Assist in production of monthly customer reportsMaintain adequacy of skills by attending approved conferences, training, and other related eventsAssist with creation and maintenance of products including updates and upgrades, backups, and troubleshootingResponse to customer requests submitted via ticketing systems and other communication channelsOther duties as assignedThe above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job…

Source: 37Signals Job Board

 
 

PhishMe: Sr. Malware Analyst

The candidate must have excellent written and verbal communications skills and be a team player willing to adjust to the dynamic needs of a growing company.Responsibilities Serve as escalation point for in-depth analysis of phishing threats reported by the customerIdentify malicious nature of the threat and provide details and guidance to the customer on how to mitigate the threat Maintain ownership of cases opened for customers including updating cases, communicating with the customer, and documenting resolution Serve as subject matter expert during life-cycle of customer relationship Build and/or maintain malware analysis labsProactively identify and propose solutions to improve services Provide mentorship and training to Jr staff members Write blogs or papers on malware topics for public consumption Work with engineers on product improvements that help add efficiency and effectiveness to our services Collaborate with various teams on malware research Gather intelligence information from analyzed malware in a way that can be consumed and disseminated to our customers via various product platformsProduce monthly customer reportsMaintain adequacy of skills by attending approved conferences, training, and other related eventsOther duties as assigned  The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job…

Source: 37Signals Job Board

 
 

PhishMe: Senior Software Engineer

You need to be an effective leader who can minimize cost while ensuring high standards of design, code quality, and unit and component testing.Provide key leadership to development teamsA self-starter who is willing to take a task from gathering requirements to deployment and maintenanceWilling to mentor and guide fellow team members kindly and constructivelyDevelop and prototype new product conceptsLead development teams in designing and building software with cross platform (Windows, Mac, Linux) deliverablesOwn features from design to delivery including participation in product demonstrationsCollaborate with multi-functional teams in multiple locationsHappy to travel occasionally for team meetings and eventsOther duties as assigned The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job…

Source: 37Signals Job Board

 
 

Remote Year: Talent Acquisition and Onboarding Lead

 Oh, and one more thing - all successful applications should include a cover letter briefly describing your most memorable travel experience.ResponsibilitiesPartner with hiring managers and People Operations business partners to identify core hiring needsCreate a recruiting strategy for each role, inclusive of sourcing strategies, interview guides, and scorecards where appropriate.Pre-screen applicant submissions, utilize phone screens and be confident in recommendations for moving candidates through the pipeline.Manage the communication flow between candidate, hiring manager and People Ops, ensuring that all parties remain up to date at each recruiting phase.Creatively source both active and passive candidates utilizing up-to-date methods, tools, and services.Take the lead in managing our ATS Breezy, ensuring jobs, pipelines, and other features are utilized fully based on the needs of each role and that hiring managers are trained in how to work best with the tool.In consultation with People Operations Business Partners and HRMS Administrator, build and manage a world-class onboarding experience utilizing Bamboo.hr.Other duties as assigned by the team as needed.Qualifications3-5 years in talent acquisition or related People function, with preference given to candidates experienced in high-volume environmentsBachelor's degree in Human Resource Management or related field desiredExperience with Breezy.hr or similar Cloud-based Applicant Tracking SystemA background in the travel, hospitality or customer service industry preferredFluency in English required; other languages considered a plusQualitiesOrganization skills – excellent time management skills, ability to multitaskCommunications skills - ability to handle multiple, constant communication channels; ability to effectively communicate with program teams and with customers directlyData skills -  amazing attention to detail and confidence in dealing with large amounts of candidate dataRemote work - able to navigate a fully distributed company across several time zones To apply: Apply online at https://remote-year.breezy.hr/p/1b79ab395c32…

Source: 37Signals Job Board

 
 

Doist: Support Specialist (Bilingual Chinese/English)

Our flagship product is Todoist, a to do app used by more than 10 million people worldwide.Our diverse international team continues to grow and, now, we are seeking to hire a Bilingual Support Specialist who has a passion, the right skills, and a solid experience to deliver excellent customer service and delight our customers with care.Your duties will include: Delivering outstanding multi-channel (Zendesk, social media, blog, app stores, etc.) customer support in English and ChineseReproducing product issues, reporting them to the the appropriate engineering teams and monitoring their statusSharing user feedback with internal teams to identify customer needs and translate user insights into a better product experienceWe’re looking for someone with: Native-level fluency, both written and spoken, in English and Chinese (additional language skills is a plus)Good understanding of at least 2 of the following operating systems: macOS, Windows, Android, iOSExcellent writing skills with an articulate, conversational styleExtremely proactive, organized and responsible, with the ability to work well independently and as part of a teamDemonstrated passion for customer careEnthusiasm about working in an international, multi-cultural environmentWillingness to work flexible hours and weekend shifts when requiredIdeal applicants are existing Todoist users who use the product regularlyAbout us:We’re bootstrapped, profitable, and committed to building a sustainable company that will continue to grow for decades to come…

Source: 37Signals Job Board

 
 

CodeLathe: Full Stack Software Engineer

We are based out of Austin, Texas, USA and looking for talented people from anywhere on the globe.Our VisionOrganize enterprise information and make it universally accessible!Top Ten Reasons to Join UsWork with a world class engineering team that is out to change the worldFast growing company with lots of growth opportunitiesStrong engineering and product focused culture100% Remote Job – Work comfortably from your home office and avoid the commuteUnique, customer driven software development processWork on the most challenging technical problems – File Systems, Search, AI, Distributed Systems.Work on widely used cutting edge Tech StackGender diversity – Men (60%), Women (40%)Part of a huge 10+ Billion $ and growing market spaceCompetitive compensation based on experience and locationRoleWe looking for a passionate full stack software engineer to develop and expand our FileCloud product…

Source: 37Signals Job Board

 
 

Overlap : Software Engineer (Backend)

OutcomesGrow and advance the platform: you will design and implement new functionality to ingest, process, and export mobile and clinical health data; add new internal APIs to power our own web and mobile apps, for example to visualize data and improve engagement; add more integrations for external APIs, like Fitbit or Garmin, to unlock the value of that data.Collaborate and communicate daily with the product team (including product managers, designers, backend, frontend and mobile engineers) using the latest and greatest in communication technologies (i.e…

Source: 37Signals Job Board

 
 

iFit : Senior Mobile Developer

Our parent company is the worlds largest fitness manufacturer (NordicTrack, ProForm, Gold's Gym, Freemotion, Altra Shoes, 10+ others), which provides us a LOT of devices, shoes, embedded tablets, and other exciting physical things to engage with.Perhaps the best representation we can say about our culture, how we value people, and the work you will be a part of by joining our team is that we have exceptionally low turnover, which is a reflection of those values.Skills & RequirementsExperience developing Android and/or iOS applicationsExperience with gitExperience with Agile MethodologiesDegree in Computer Science or related disciplinePassionate about mobile technologies and coding the *right* wayBonus: Experience with Xamarin and C#Job RequirementsDeliver a product that is centered around a great customer experienceCreate mobile applications that will be used by millionsCreate quality code that is easy to test and maintainParticipate in code reviews and trainingsCollaborate with others in a remote environmentPerksHealth, Vision, Dental, and matching 401k benefitsMacBookPro and external monitorFree cell phone of your choiceFree piece of fitness equipment of your choiceMonthly education stipendRegular team meet ups"We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, ancestry, mental or physical disability, sexual orientation, gender identity, medical condition, genetic information, marital status, Veteran status or any other characteristic protected by law."- Cannot hire outside of the United States or non U.S…

Source: 37Signals Job Board

 
 

Interpersonal Frequency: Front-end Drupal 7 / 8 Developer

Working remotely also allows us to find harmony in work / life balance. Who you are:You’re a professional Front-end Drupal Developer/Themer who creates straightforward user experiences and designs beautiful, custom websites.You adhere to Drupal standard practices and can interface seamlessly with both designers and back-end developers. You bring both creativity and maturity to your work: you’re a self-starter who can jump in quickly and can manage your own time effectively in a remote work environment. You’re a team player who loves technology, communicates clearly (verbally and in writing) , learns quickly and always carefully unit tests code before hand off.Requirements: 2+ years of experience in the field and/or formal training required. Strong knowledge Drupal 7 and/or 8 theme development concepts. Ability to work in a team environment, from creating sites that meet all design requirements, to integrating code from the back-end development team. Expert level Javascript and jQuery. Ability to read and understand concepts from user stories, comps and wireframes. Strong HTML5 skills; knowledge of how to use appropriate CSS hooks to limit the number of classes and IDs required on a page. Deep understanding of CSS3 inheritance and how to use it to your advantage. Strong commitment to managing maintainable, scalable, cross-browser and mobile code across a large site. Familiar with source control principles of Git or similar.  Bonus Skills: Understanding of MV* application design methodology Knowledge of Responsive Design Patterns Work with SASS, Foundation/Twitter Bootstrap Understanding of JavaScript callbacks, including AJAX/AHAH.Knowledge of build scripts, e.g…

Source: 37Signals Job Board

 
 

Museum Hack: Sales Representative

Determine client needs and communicate how one of our tours solves that problemPut together proposals and follow up as necessaryManage pipeline with our CRMRequest invoices be sent to clientsOther duties as assignedJOB REQUIREMENTSMinimum 1 year previous B2B sales & customer service experienceYou have a home office and prior experience working remotely (or great self management skills)Available to work Eastern USA time zoneAvailable to work 1 weekend a monthMust have nearly perfect written English skills and amazingly awesome spoken English skillsHigh quality work: You are an efficient individual who makes projects happen behind the scenes with a fine eye for details (in short: you get shit done)Technically inclined, able to pick up new things quickly: we use a lot of web-based services (including, but not limited to: Google Docs, Gmail, Google Calendar, Slack, Xero, PandaDoc, Base CRM)Flexibility quotient high: Things can and do change on a dime around here -- you gotta go with the flow, and be ready to kick it into high gear at a moment's noticeBe fun and exciting without using too many exclamation marks!!!!!!!!!Authorized to work in the USHOURS / PAY RATEFlexibility to work as needed from 9am to 8pm Eastern Monday - Friday + 1 weekend a monthPart time, about 29 hours per week with the possibility of full time$15 per hour + commissionMORE INFOMany people on our team are remote and work from homeMost of our Sale Representatives stay with the company for years, and move up to do really exciting things with usSales Reps occasionally receive performance-based rewards and incentivesFind out more about us by watching our CEO Nick's Tedx Talk To apply: Apply at: http://jobs.museumhack.com/apply/v8NQtsSvXT/Sales-Representative-Remote?source=WWR…

Source: 37Signals Job Board

 
 

Giant Swarm: Platform Engineer for Containers

One of these languages is Go.You love to automate things and you are used to deploy in production multiple times a dayYou are a profound Linux userYou have worked with docker, experiences with kubernetes, prometheus are a bonus pointYou prefer to build your applicatinons as multiple services instead of a monolithYou know the concepts of CAP theorem, paxos/raft concensus, distributed databases and message passingWHY US?We like to give you a glimpse on how working with is like:Self-organizationCreative work needs freedom and openness…

Source: 37Signals Job Board

 
 

Hotjar: VP of Customer Experience (Europe)

Work closely with the Hotjar Operations team to develop and maintain a global hiring roadmap that ensures adequate capacity and capability coverage.Observing and identifying underlying challenges related to systems, people, and processes to reduce time to resolution on our support channels while also improving the overall experience.Ruthlessly focusing on delivering value to our customers by championing changes to the product that will increase product usage, success and satisfaction.Identifying opportunities to simplify and streamline product behavior, improving self-help as well as identifying and eliminating the root cause in such a way as to remove the need for help all together.Measuring and improving the customer experience by studying and monitoring satisfaction, usage and the net promoter score for customers and free users.Leading, training, and mentoring the Customer Success and Hotjar Hero team on an ongoing basis.Working with Marketing on initiatives that pertain to growth and the customer journey.Proactively providing ongoing high-level trends of customer issues and feedback to stakeholders.Creating opportunities for the Hotjar team to interact with customers to better understand their goals, challenges and needs.Measuring the effectiveness of the Hero and Customer Success teams through metrics and company-wide KPIs.Advocating customer needs and issues cross-departmentally.Development, budgeting and continual refinement of the customer experience strategy…

Source: 37Signals Job Board

 
 

Schedugram: Product Manager / business analyst (3 month contract)

You'll use a combination of surveys, interviews/calls and any other techniques required to gather intel and then work with our team to identify what a solution to their challenges might look like. We are looking for someone with:Experience in business-to-business SaaS product management.Good interview and survey design skills to collect insights.Competitive analysis to look at the alternatives that our customers might already be using, and critique how they can be improved.A clear idea of the kinds of tools and processes that would suit a company of our size (~6-8 employees, no big PM department) and growth stage (scaling product with early product/market fit but needing to take the 'next step').A team player who is ready to hit the ground running and get their hands dirty.Knowledge of the social media management / tools landscape is a plus. You will own product management at this stage - PM has been a function of our CEO to date, so we are looking for someone who has experience jumping in to be the 'first' formal product management role in the past, and all of the things that encompasses!Our team is distributed around the world (SE Asia / EMEA / Central America), with our CEO based in Melbourne…

Source: 37Signals Job Board

 
 

iMerit Technology: Sales Executive (Director) - US Work Authorization Required

As a Sales Executive (Director) you are a high energy, polished and articulate salesperson that will:  ●      Be a Hunter - Prospect, schedule, and run meetings with wide variety of technically minded enterprise accounts and high tech companies, with responsibility for the full sales cycle●      Be Scrappy - Able to put together/customize useful sales materials (presentations, one-pages, case studies) ●      Be a Problem Solver – Have a consultative approach to deeply understand client needs and business goals and how iMerit will provide customized services to deliver ●      Be a Team Player - Work cross functionally with Marketing, Solution Architects, and Delivery Services teams to ensure campaign success and communication●      Be a Self Starter - Tackle new markets and opportunities with a great sense of urgency with little direction and training ●      Be an Influencer - Lead by example, show high level of work ethic, add to the company culture, and deliver measurable results   Required Experience/Skills: ●      Minimum 4 years quota carrying sales experience ●      Ability to work interculturally and in a distributed team ●      Interest (and openness) to travel (25%) ●      Self-directed learner and hands-on problem solver ●      Comfortable working with data and technologies ●      Prior experience CrowdSourcing, Outsourcing, or Solutions Selling ●      Desire to learn independently about market trends, technology and concepts in Machine Learning/Data Science field   Ideal Candidate Traits/Experience: ●      Proven track record in reaching/exceeding sales goals ●      Experience working for an international company ●      Experience working with remote teams ●      Prior work history with crowd-sourcing/outsourcing ●      Interest in social impact ●      Basic knowledge of excel, powerpoint, google documents, and SalesForce Location: Remote To apply: Please send resume and a cover letter explaining your fit for both iMerit and this specific role to jobs @ imerit …

Source: 37Signals Job Board

 
 

Crowd Ox: Customer Success Rep

You will get to understand their needs and advocate those to the product team!RESPONSIBILITIESAnswering incoming phone calls from customers and prospectsScheduling calls with customers to answer and aide them in using our softwareAnswering incoming emails and real time chat with customersOn-boarding new customers, setting expectations and walking them down the path toward successContributing well written articles to our help center based on real customer questionsMonitoring accounts and progress to ensure customers are completely taken care ofRespond to every single customer requestTake ownership and drive your own task and initiativesEXPECTATIONSNative-level English (whether it’s your first language or not)Excellent, cheerful and fun written and verbal communication2+ years of customer support experienceAbility to define metrics of success and hold yourself and others accountable for itAble to use and teach others to use various online tools: Front, Google Drive, Dropbox, Slack, etcPERKSYou get to work wherever is most comfortable…

Source: 37Signals Job Board

 
 

X-Team: Go (+Machine Learning) Developer

Someone who cares about maintainability of the code, automation, deployment processes and how to enable innovation through fostering a growing culture of Open Source. You will go beyond just coding and help to shape the engineering culture and best practices.Most important:- Outstanding experience in Go (Golang)- Experience working with Machine Learning- Experience with Python, Node.js or Java- Experience with RESTful web services- Experience with integration patterns- Experience with relational and graph databases- Experience storing and indexing data- Code optimization and performance improvements- Write well designed, testable, efficient code- A passion and curiosity for creating and building thingsNice to have:- Experience with working remotely- Familiar/involved with open­ source projectsPersonal:- Independent, self-motivated- Fluent in English, written and spoken- Proven track record of always learning and growing.- Proactive attitude- Possess a spirit of generosityBenefits:- Get the chance to work with big brands like Riot Games, Fox Broadcasting, Kaplan Inc., etc.- Live and work in one of our roaming hacker houses around the world- Work from anywhere as part of a community of digital nomads.- Join our vibrant community, filled with opportunities to join engaging engineering roundtable discussions, AMAs, gaming clubs, LAN parties, charitable fundraisers, etc…

Source: 37Signals Job Board

 
 

Hireology: Lead Engineer

We have regular company-wide events, bi-annual Engineering team gatherings, and frequent celebrations when we hit our goals. Here are some of the things you’ll do on a day-to-day basis with us:Help implement an easy to use, continuously deployed productParticipate in DevOps tasks, design reviews, writing stories, coding modules, code reviews, unit testing and automated acceptance testingCollaborate with experienced software developers in the design, development, maintenance of our applicationPartner closely with our product and business teams to ensure that we are delivering the best possible outcomes for our internal and external customersAct as Pod Lead for a team of software developers, where you will act as a mentor, and foster a collaborative environment To qualify for consideration you are:5+ years of experience writing applications with Ruby and/or RailsFamiliar with service-oriented architectureExcited about delivering quality and are familiar with unit and acceptance testing frameworksKnowledgeable with third party API integrationsComfortable in a modern software engineering environment with distributed source code control, dev/stage/prod release cycle, extensive testing, and continuous deploymentExperienced with HTML5, CSS, JavaScriptFearless about learning new technologies and technical approaches to application developmentMust be authorized to work in the United States…

Source: 37Signals Job Board

 
 

Mindful Chef: Senior iOS developer (Swift)

We are 2 years old and have served over half a million meals.As an iOS Developer you willWrite excellent Swift codeHave a chance to build a greenfield iOS appWork in a stable and funded company with paying customersCollaborate with other team members and developersWork in a fully remote, globally distributed teamRequirements3+ years production experience with: iOS apps and REST APIsExcel at communicating with the team remotely (chat, email, Trello, etc)Ability to write clear and accurate codeManage development tasks from assignment through to productionBe focused on delivering valueAgile, lean, trustworthy, self-starter and a team playerYou'll be a great fit on our team if you'reA pro at communicatingWell-experienced working remotelyAccountableLooking for a culture that prioritizes shipping products and going to market quicklyConfident in your skills and a solid team playerNBThis is a fully remote contract positionDirect candidates only please…

Source: 37Signals Job Board

 
 

SocialHub: Full-stack Javascript / Node.js developer

That's why we hire both onsite in our office in Ingolstadt and remotely.It's your choice.Pick the place that works best for you as long as you can work within our core hours (10am to 4pm Europe/Berlin)What our clients say about SocialHubExcerpts from client quotationsDoes this sound like you ?You love to work with the latest Web-technologiesYou’ve been making your way through the nodejs world for at least 3 years, have developed a good bunch of applications and have a good overview on the available modules to aid you in your tasksYou know your pal mongoDB and what makes him cranky (performance wise)You like your automated tests finished before you even start the main codingYou love to see your users happy…

Source: 37Signals Job Board

 
 

SocialHub: Front-End Developer (React, Backbone)

Where we are currently migrating our front-end web application to React.Does this sound like you?It's your mission to build clean and well structured web applications that people love to use.You’ve been making your way through the exciting world of front-end development for at least 3 years.You can hit the ground running with a comprehensive understanding of the React + Redux ecosystem.Your Backbone skills are strong and you know how to make Marionette dance.You have decent exposure to other frameworks, but you are not reliant on them.You know how to spot performance issues and how to resolve them.You are not afraid to dive into some old school legacy code, that we still have kicking around.You're a natural using a DVCS like git.You're passionate about OSS…

Source: 37Signals Job Board

 
 

X-Team: React Native Developer

You will go beyond just coding and help to shape the engineering culture and best practices.Most important:- Experience with iOS and Android development- A broad knowledge of React and the Javascript ecosystem- Code optimization and performance improvements- Write well designed, testable, efficient codeNice to have:- Experience with working remotely- Familiar/involved with open­ source projectsPersonal:- Independent, self-motivated- Fluent in English, written and spoken- Proven track record of always learning and growing.- Proactive attitude- Possess a spirit of generosityBenefits:- Get the chance to work with big brands like Riot Games, Fox Broadcasting, Kaplan Inc., etc.- Live and work in one of our roaming hacker houses around the world- Work from anywhere as part of a community of digital nomads.- Join our vibrant community, filled with opportunities to join engaging engineering roundtable discussions, AMAs, gaming clubs, LAN parties, charitable fundraisers, etc…

Source: 37Signals Job Board

 
 

X-Team: Node.js Developer

You will go beyond just coding and help to shape the engineering culture and best practices.Most important:- 5+ years of software development experience- 3+ years of Node.js experience- Experience with Express, Hapi- Experience with Webpack- Experience with Angular, React, Polymer- Experience with MongoDB, Redis, ElasticSearch- Experience integrating with REST API- Passion for emerging JavaScript TechnologiesNice to have:- Experience with working remotely- Familiar/involved with open­ source projectsPersonal:- Independent- Fluent in English, written and spoken- Problem solver- Proactive attitude- Possess a spirit of generosityBenefits:- Get the chance to work with big brands like Riot Games, Fox Broadcasting, Kaplan Inc., etc.- Live and work in one of our roaming hacker houses around the world- Work from anywhere as part of a community of digital nomads.- Join our vibrant community, filled with opportunities to join engaging engineering roundtable discussions, AMAs, gaming clubs, LAN parties, charitable fundraisers, etc…

Source: 37Signals Job Board

 
 

X-Team: JavaScript Developer

You will go beyond just coding and help to shape the engineering culture and best practices.Most important:- Professional experience with Javascript- Experience with JS-based frameworks (React, Node.js, Angular.js)- Experience with testing frameworks (JSlint/JShint, etc.)- Code optimization and performance improvements- Write high-performance, reusable code for UI components- Competent with revision control systems (Git)Nice to have:- Experience with working remotely- Familiar/involved with open­ source projectsPersonal:- Independent- Fluent in English, written and spoken- Problem solver- Proactive attitude- Possess a spirit of generosityBenefits:- Get the chance to work with big brands like Riot Games, Fox Broadcasting, Kaplan Inc., etc.- Live and work in one of our roaming hacker houses around the world- Work from anywhere as part of a community of digital nomads.- Join our vibrant community, filled with opportunities to join engaging engineering roundtable discussions, AMAs, gaming clubs, LAN parties, charitable fundraisers, etc…

Source: 37Signals Job Board

 
 

X-Team: Front-end Developer (React)

You will go beyond just coding and help to shape the engineering culture and best practices.Most important:- Experience with React and/or Angular- Experience with SASS, Webpack- Ability to build and improve a REST/JSON API client- Ability to debug API responses- Write high-performance, reusable code for UI componentsNice to have:- Experience with working remotely- Familiar/involved with open­ source projectsPersonal:- Independent- Fluent in English, written and spoken- Problem solver- Proactive attitudeBenefits:- Get the chance to work with big brands like Riot Games, Fox Broadcasting, Kaplan Inc., etc.- Live and work in one of our roaming hacker houses around the world- Work from anywhere as part of a community of digital nomads.- Join our vibrant community, filled with opportunities to join engaging engineering roundtable discussions, AMAs, gaming clubs, LAN parties, charitable fundraisers, etc…

Source: 37Signals Job Board

 
 

Aha!: Sr. Rails & Front End Engineer [React / D3]

More than 100,000 users trust Aha! to link their brilliant strategy to their team's work and create visual roadmaps.We're looking for someone who:Is experienced in Ruby-on-RailsHas worked on key functionality for a cloud-based productWants to work on a major aspect of product functionality from back-end algorithms through to the user interfaceWants to be great and work in a fast-moving, online environment where the end-user is kingWe are committed to being great, and we want someone who:Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeksHas a "get it done" attitude and a background of delivering superb work again and againIs seeking a career-defining opportunity and a proven, results-oriented team that has sold multiple software companiesWe are building a distributed team and you can work from anywhere in North America for this role…

Source: 37Signals Job Board

 
 

PhishMe: Scrum Master

Experience with Kanban desired but not required.Understands and successfully communicates the values and practices of Agile/Scrum/Kanban.Be a Servant Leader and have an Agile mindset.Be skilled in uncovering roadbloacks and inefficiencies and work with the team to remove or elevate.Enable team to understand the value of transparency, inspection & adaptation, collaboration, and self-organization.Supports Product Owner as required to facilitate effective Agile meetings.Must have excellent communication and negotiation skills.Able to facilitate (or remove barriers to) communication and collaboration between all team members.Able to facilitate virtual meetings effectively and inventively.Understands and works to overcome challenges of distributed teams.goals.Identify and elevate or facilitate removal of road blocks to team productivity.Schedule and facilitate  meetings and sessions as required including Daily Standup, Scrum Planning Meetings, Product Delivery Demonstrations, and Retrospectives.Represents and advocates for the team in meetings.Perform other duties as directed.Enables transparency into product/project related information to show progress towards PhishMe goals using Confluence and other mediums. QualificationsSkills:3+ years of experience as a Scrum Master .A thorough understanding of Agile software development frameworks, values, and processes.Strong leadership, time management, conflict resolution, and analytical skills.Able to act as servant leader at the team level.Experience with entirely distributed teams strongly preferred.Excellent interpersonal skills, ability to work with diverse personality types.Ability to understand technical issues at a high level.Enthusiastic - Must be high-energy.Drive for continual improvement.Quick learner - Must be able to quickly gain a high level understanding of the technical and business domains of the development teams.Self-motivation and the ability to work under minimal supervision are a must.Outstanding written and oral communication.Experience with Jira is preferred, but not required.Experience & Education:Holds a Certified Scrum Master or PSM certification.Bachelor’s degree preferred.5+ years of recent and active experience in the Software Development industry in the fields of Software Development, Quality Assurance, and/or Project Management.Active involvement in the local Agile community is a bonus.CompensationCompetitive salary401k plan with company matchHealth, vision, dental, disability, and life insuranceTelecommuting expense reimbursementLocationLeesburg, VirginiaUS - TelecommuteEEO CategoryProfessionals To apply: To apply for this position, please follow the link below: https://careers-phishme.icims.com/jobs/1181/scrum-master/job…

Source: 37Signals Job Board

 
 

PhishMe: Senior Software Quality Engineer

This is a full-time position working for PhishMe, Inc. Outsourced or software development contractors will not be considered.Responsibilities Advocate for quality and the customer experienceProvide status updates and feedback to your team and managerCreate automated test cases and suites against web applications and services, using ruby, Selenium webdriver, and cucumber/rspecWork with manual test engineers to identify test cases to automate, and with their feedback prioritize the automation work backlogUnder guidance from manager, help to build and improve QA tools and infrastructureHelp to provision and maintain virtual machines for testing and perform other QA DevOps tasks as neededAs needed, execute manual test cases and analyze and report resultsAs needed, create and maintain manual test casesContribute to writing and maintaining quality assurance documentationContribute to and validate acceptance criteriaContribute to story work estimates and sprint commitmentsWith peers, help to contribute to Quality Assurance policies and plansOther duties as assignedThe above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job…

Source: 37Signals Job Board

 
 

PhishMe: Software Quality Engineer

 This is a full-time position working for PhishMe, Inc. Outsourced or software development contractors will not be considered.Responsibilities Advocate for quality and the customer experienceProvide status updates and feedback to your team and managerExecute manual test cases and analyze and report resultsCreate and maintain manual test casesContribute to writing and maintaining quality assurance documentationContribute to and validate acceptance criteriaContribute to story work estimates and sprint commitmentsWork with team members responsible for test automation to identify test cases to automate, and assist with prioritizing the automation work backlogWith peers, help to contribute to Quality Assurance policies and plansOther duties as assignedThe above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job…

Source: 37Signals Job Board

 
 

PhishMe: Senior Software Developer, RoR

This is a full-time position working for PhishMe, Inc remotely.Responsibilities Successful Applicants Must Be:A self-starter who is willing to take a task from gathering requirements to deployment and maintenanceAble to work effectively and be pragmatic as part of both collocated and remote teams in a dynamic business environmentComfortable working independently or paired and is able to escalate problems when necessaryAble to communicate effectively in writing and orally.Eager to learn and able to understand and apply new things relatively quicklyWilling to mentor and guide fellow team members kindly and constructivelyDetail-orientedWilling to work for eight solid hours per day where at least five overlap with 8am to 6pm ESTAvailable to work off-hours occasionallyHappy to travel occasionally for team meetings and eventsOther duties as assignedThe above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job…

Source: 37Signals Job Board

 
 

PhishMe: Principal Software Engineer

You need to be an effective leader who can minimize cost while ensuring high standards of design, code quality, and unit and component testing.ResponsibilitiesProvide key leadership to development teamsA self-starter who is willing to take a task from gathering requirements to deployment and maintenanceWilling to mentor and guide fellow team members kindly and constructivelyDevelop and prototype new product conceptsLead development teams in designing and building software with cross platform (Windows, Mac, Linux) deliverablesOwn features from design to delivery including participation in product demonstrationsCollaborate with multi-functional teams in multiple locationsHappy to travel occasionally for team meetings and eventsOther duties as assigned The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job…

Source: 37Signals Job Board

 
 

PhishMe: Principal Engineer

They are primarily responsible for overseeing the technical direction and architecture of the software built at PhishMe. The successful candidate will possess a strong background in software development and architecture, have good insight into the kinds of issues and concerns that drive good architectural decisions, be in tune with the available languages and platforms, have a desire to mentor the development organization and guide training to prepare for future growth.ResponsibilitiesUsing the product roadmap, make decisions about our technical direction and influence technical decisions as a member of engineering leadership.Maintain an architecture roadmap and technology radar to guide engineering direction and the evolution of our product offerings.Collaborate with other product teams to integrate all PhishMe products into a coherent suite and ensure consistent usability.Investigate third party applications and APIs and check compatibility for potential integration with the PhishMe suite of products.Work with the Director of Engineering to ensure the team has the capability to implement the necessary technical direction.Coordinate (and participate as necessary in) the building of prototypes and proof-of-concept systems to validate technology choices.Develop and maintain engineering standards for code reviews, quality metrics, and reporting to measure and maintain the quality of software produced.Other duties as assignedThe above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job…

Source: 37Signals Job Board

 
 

Apsis Labs: Software Developer

We are especially interested in hiring developers who bring expertise in a different framework we may use in the future, and who are interested in learning new technologies, idioms, and patterns.Finally, because (a) much of our work is client-facing and (b) we want to work efficiently as a remote team without resorting to heavy handed management, we look for candidates who are self-starters and have good communication and collaboration skills.Interview ProcessOur standard process is two phone interviews and a final onsite interview in Seattle, WA…

Source: 37Signals Job Board

 
 

Whitespectre: Sr. Product Manager

 You love collaborating with designers and developers to create cohesive and dynamic experiences.Excellent verbal and written communication skills, including the ability to write clear analysis for presentations on high-level strategy as well as projects updates for an executive audience.Experience with analytics platforms such as Google Analytics or Mixpanel and enough experience with data analysis to know how to track KPIs and what questions to askAt least 3+ years in a Product Management role, working daily with a development team1+ years working specifically with native mobile apps.  Ideally you have experience with both IOS and Android…

Source: 37Signals Job Board

 
 

Soflyy: WordPress - Customer Support for WP All Import

It doesn’t mean that you can work two 15 hour days and then take the rest of the week off.Responsibilities:› Responding to customer support inquiries› Adding to and improving our documentation› Creating video tutorials/screencasts using Camtasia› Aggregating customer feedback and assisting us with development/product roadmap decisions› Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import› Testing development versions of WP All Import and WP All Export› Developing add-ons for WP All ImportRequirements:The only thing we care about is an ability to provide high-quality customer support to our clients…

Source: 37Signals Job Board

 
 

BetterBack: Community + Customer Support Pro (Remote, Full Time)

We are a small and dynamic team with many, many, many projects afoot; you’ll have a chance to get involved with many facets of the business! QUALIFICATIONSYour Experience:Native-level English 6+ years of customer support experienceAn ability to set and be held to KPIs + implement CS systems and toolsFamiliarity with Groove, Google Drive, Dropbox, Slack, Asana or computer savviness where you are confident you could quickly teach yourselfYou Are: Energized by working directly with peopleAmazing at communications across email, chat, video, phone, focus groupsPassionate about building ways to bring health and happiness to othersGreat with conflict resolution -- able to connect with customers on a human level and deftly resolve concerns with care, especially when frustration arisesOn point with our Brand Voice (see more below)…

Source: 37Signals Job Board

 
 

TRNDlabs: Supply Chain & Operations Lead

You won’t be copying addresses from one table to another, but you will be constantly monitoring whether orders from our sales channels are flowing smoothly to our 3PL’s and our customers via our order processing system.Arranging transportation from our manufacturing partners in Asia to our 3PL’s in China, United States and Netherlands.Management of our 3PL’s: coordinating incoming and outgoing shipments, monitor SLAs, inventory levels, cost of shipping, etc.Getting anything that is sold to a customer (B2B and B2C) to the shipping address of the customer…

Source: 37Signals Job Board

 
 

Remote Year: Finance Customer & Employee Support Representative

 Generate monthly invoices for Remotes, coordinate internally regarding charges to be included in invoices, and track and follow up on outstanding receivables.Streamline the current process for billing incidentals and extras by working with the regional and programs team leads to develop a process/template to track and report additional charges to be included in billing.Help identify and act on process improvement opportunities and document processes improvements through the creation of written training files and employee video tutorials.Assist with the monthly employee expense reporting process through follow up with employees, management of expense reporting timeline, and tracking of cash expenses related to debit cards.QualificationsBachelor’s degree in a related fieldWill consider 4+ years of demonstrated experience in customer support or a similar role in lieu of educationProficient in Microsoft Excel with proven track record or advanced knowledge in the financial industry  Experience with FreshDesk or similar customer support ticketing system a plusExcellent communication skills and the desire to navigate and resolve challenging situationsAbility to work with minimal guidance and be comfortable operating in a remote work environmentQualitiesPassion – We are looking for someone who is excited about the unique way that we are changing the world and is ready to be at the forefront of the future of work movementOwnership – We aspire for autonomy, so be prepared to demonstrate fierce dedication and to take ownership of your assigned work and any new challenges that come your wayOrganization – We rely on great time management skills and the ability to stay connected and productive in a distributed work environmentInterpersonal skills - We need someone with a proven ability to work collaboratively and with the ability to connect with and support our Remote (customer) community To apply: Apply online at https://remote-year.breezy.hr/p/a8fe6dff55e8…

Source: 37Signals Job Board

 
 

Remote Year: Admissions Sales Associate

You will adapt to and utilize our current tracking systems, but will also have the confidence to use your voice to drive improvements in processes and priorities.Must-have qualifications1-2 years of professional experienceHighly motivated by and interested in a career in salesTeam PlayerAbility to meet and exceed goalsStrong communication skillsYou must be comfortable with change…

Source: 37Signals Job Board

 
 

Sparklit: Customer Support Lead

At SparkLIT, we are driven to providing world leading technical support and customer service to maintain the utmost satisfaction of our existing customers while focusing on increasing our client base and are looking for passionate and driven individuals to help us achieve excellence. ResponsibilitiesAnswer the phone and respond to sales, billing, and support calls.Read and respond to online support and sales inquiries via online chat, email, Skype, and our ticket system.Reply to incidents, follow-ups, and generate reports through our CRM.Apply analytical skills and technical knowledge to solve product problems ranging from simple to complexWork with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.Be innovative-- Provide on-going feedback to our Customer Success, Design, and Development teams.Process payments, refunds, upgrades, and cancellations of all accounts.Develop knowledge base articles to aid in the support of our customers.Monitor and update Social Media accounts. RequirementsSolid understanding of HTML/CSS, web apps, and overall understanding of the structure and integration of the modern web.Experience working with a SaaS based model and advertising technologies is an asset.You are driven: No one needs to push you to excel; it’s just who you are.Eager to learn, adapt, and perfect your work; you seek out help and put it to good use.Have adaptable customer service skills and demonstrate your ability to understand customer needs, demonstrate empathy, and promptly follow up.Thrive in a fast-paced environment.Effective written and verbal communication.Technical support experience…

Source: 37Signals Job Board

 
 

Recruiterbox: Customer Happiness Representative

 The honest truth - our customers really love Recruiterbox and our support team, and we take our role very seriously.This means:You are our customer’s voice to the product teamYou are the liaison between what our customers think, and our entire companyYou are the face of RecruiterboxOn a typical day you will:Talk to prospects and customers over email and chat, to resolve their product questionsRespond caringly, accurately, and quickly to every single customer requestCreate WOW moments for our customersPair with our technical and product teams to resolve issues and give customer feedbackEnsure all pending queries and issues are resolved in a timely mannerTake ownership…

Source: 37Signals Job Board

 
 

Hammer: Programmer - Rails / React / Elixir ($80k - $160k)

We value a calm, collected environment where you can focus on doing great work. Aside from a couple of weekly check-ins or project updates, you'll be able to work interruption-free.You can expect top-of-the-market pay, flexible hours, and a balanced 40-hour work week. The closer you are to our San Diego office the better, but we're open to people anywhere.Who we're looking for4+ years experience (or ahead of the curve)You consider yourself an expert with Ruby and/or JavaScriptYou’ve worked with React and Elixir, or are excited about learning themYour code is a pleasure for other engineers to read and understand easilyGreat written communicator To apply: Email [email protected] with some interesting facts about you, and why this job sounds interesting to you…

Source: 37Signals Job Board

 
 

New York Times/Wirecutter: Lead DevOps Engineer – Wirecutter

The company’s purpose: to help people find great things, quickly and easily.  Through rigorous testing, research, reporting, and whatever means necessary, they create straightforward recommendations that save readers from unnecessary stress, time, and effort.  We then monetize these guides by enabling our readers to easily purchase the products they are interested in.The Wirecutter was recently acquired by, and is now a subsidiary of The New York Times Company.  As part of the acquisition, the Times is investing in The Wirecutter to accelerate its business through editorial category expansion, development of more robust product features and unlocking new revenue streams.ResponsibilitiesLead Wirecutter’s development operations strategy and roadmap.Consolidate and configure our continuous integration (currently Scrutinizer) and automated deployment systems (currently Deploybot and Ansibile).Manage our production and staging environments for our website (WordPress) and platform application (Laravel), including configurations and updates.Manage our development environments (currently Vagrant) so they match our production environments.Administer our AWS infrastructure to maximize reliability, performance, and security.Manage our cloud (AWS and GCP) database systems for our data team.Work closely with our product and data engineering teams to automate tedious tasksDraft standards and documentation for our infrastructure, tools, and processes.Configure monitoring, auditing, and alerting systems to proactively identify bottlenecks and potential failures.QualificationsPrevious relevant experience supporting a modern web application architecture.Strong knowledge of Unix/Linux systems.Experience with software development in PHP and JavaScript.Experience in one or more scripting languages such as Bash, Python, Ruby, or Go.Experience with deploying and managing AWS services, such as S3, EC2, RDS, ElastiCache, CloudFront, etc.Experience with cloud database administration (e.g., Redshift, BigQuery)Experience managing third party service providers.Experience building and maintaining scalable and resilient systems.Proven experience with continuous integration, continuous delivery, and infrastructure automation.Strong cross-functional collaboration skills and ability to drive results.Culture and benefits at The New York Times Company and The Wirecutter:Though The Wirecutter has physical locations in both NYC and LA, the company promotes and encourages a remote workforce, so that our employees can work in flexible and comfortable ways.We are committed to career development, supported by a formal mentoring program as well as tuition reimbursement.  The New York Times Company offers frequent panel discussions and talks by industry leaders (Sheryl Sandberg, Melinda Gates and Ta-Nehisi Coates are a few recent examples), that we encourage our employees to attend.We believe diversity fuels innovation and creativity, and we have a variety of employee groups and task forces across The New York Times Company and The Wirecutter dedicated to fostering a diverse and inclusive workplace.We offer a generous parental leave policy, which was recently expanded in response to employee feedback.  Birth mothers receive 16 weeks fully paid, adoptive parents and birth fathers receive 10 weeks also fully paid.  Similarly, we offer competitive health and dental insurance, as well as 401k matching.How to apply:If interested, please send a resume and cover letter to [email protected], with the job title in the subject line…

Source: 37Signals Job Board

 
 

Betterteam: Copywriter / Wordsmith (Contract)

Initially, this will be on a contract basis with the option of moving into a full-time position if we both enjoy working together.As a Wordsmith you will:Write extremely high quality 300-500 word content pieces following a template.Write longer form "definitive" blog posts around topics of interest to our customers.Create downloadable resources such as forms, templates, and questionnaires etc.Write "how-to" style articles for our customers to answer common support questions.Provide content strategy ideas and participate in occasional content strategy meetings.Why work for us:We are not a content factory…

Source: 37Signals Job Board