Jobs Tagged: Url
167 total jobs tagged

Whitespectre: Sr. Product Manager

 You love collaborating with designers and developers to create cohesive and dynamic experiences.Excellent verbal and written communication skills, including the ability to write clear analysis for presentations on high-level strategy as well as projects updates for an executive audience.Experience with analytics platforms such as Google Analytics or Mixpanel and enough experience with data analysis to know how to track KPIs and what questions to askAt least 3+ years in a Product Management role, working daily with a development team1+ years working specifically with native mobile apps.  Ideally you have experience with both IOS and Android…

Source: 37Signals Job Board

 
 

Soflyy: WordPress - Customer Support for WP All Import

It doesn’t mean that you can work two 15 hour days and then take the rest of the week off.Responsibilities:› Responding to customer support inquiries› Adding to and improving our documentation› Creating video tutorials/screencasts using Camtasia› Aggregating customer feedback and assisting us with development/product roadmap decisions› Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import› Testing development versions of WP All Import and WP All Export› Developing add-ons for WP All ImportRequirements:The only thing we care about is an ability to provide high-quality customer support to our clients…

Source: 37Signals Job Board

 
 

BetterBack: Community + Customer Support Pro (Remote, Full Time)

We are a small and dynamic team with many, many, many projects afoot; you’ll have a chance to get involved with many facets of the business! QUALIFICATIONSYour Experience:Native-level English 6+ years of customer support experienceAn ability to set and be held to KPIs + implement CS systems and toolsFamiliarity with Groove, Google Drive, Dropbox, Slack, Asana or computer savviness where you are confident you could quickly teach yourselfYou Are: Energized by working directly with peopleAmazing at communications across email, chat, video, phone, focus groupsPassionate about building ways to bring health and happiness to othersGreat with conflict resolution -- able to connect with customers on a human level and deftly resolve concerns with care, especially when frustration arisesOn point with our Brand Voice (see more below)…

Source: 37Signals Job Board

 
 

TRNDlabs: Supply Chain & Operations Lead

You won’t be copying addresses from one table to another, but you will be constantly monitoring whether orders from our sales channels are flowing smoothly to our 3PL’s and our customers via our order processing system.Arranging transportation from our manufacturing partners in Asia to our 3PL’s in China, United States and Netherlands.Management of our 3PL’s: coordinating incoming and outgoing shipments, monitor SLAs, inventory levels, cost of shipping, etc.Getting anything that is sold to a customer (B2B and B2C) to the shipping address of the customer…

Source: 37Signals Job Board

 
 

Remote Year: Finance Customer & Employee Support Representative

 Generate monthly invoices for Remotes, coordinate internally regarding charges to be included in invoices, and track and follow up on outstanding receivables.Streamline the current process for billing incidentals and extras by working with the regional and programs team leads to develop a process/template to track and report additional charges to be included in billing.Help identify and act on process improvement opportunities and document processes improvements through the creation of written training files and employee video tutorials.Assist with the monthly employee expense reporting process through follow up with employees, management of expense reporting timeline, and tracking of cash expenses related to debit cards.QualificationsBachelor’s degree in a related fieldWill consider 4+ years of demonstrated experience in customer support or a similar role in lieu of educationProficient in Microsoft Excel with proven track record or advanced knowledge in the financial industry  Experience with FreshDesk or similar customer support ticketing system a plusExcellent communication skills and the desire to navigate and resolve challenging situationsAbility to work with minimal guidance and be comfortable operating in a remote work environmentQualitiesPassion – We are looking for someone who is excited about the unique way that we are changing the world and is ready to be at the forefront of the future of work movementOwnership – We aspire for autonomy, so be prepared to demonstrate fierce dedication and to take ownership of your assigned work and any new challenges that come your wayOrganization – We rely on great time management skills and the ability to stay connected and productive in a distributed work environmentInterpersonal skills - We need someone with a proven ability to work collaboratively and with the ability to connect with and support our Remote (customer) community To apply: Apply online at https://remote-year.breezy.hr/p/a8fe6dff55e8…

Source: 37Signals Job Board

 
 

Remote Year: Admissions Sales Associate

You will adapt to and utilize our current tracking systems, but will also have the confidence to use your voice to drive improvements in processes and priorities.Must-have qualifications1-2 years of professional experienceHighly motivated by and interested in a career in salesTeam PlayerAbility to meet and exceed goalsStrong communication skillsYou must be comfortable with change…

Source: 37Signals Job Board

 
 

Sparklit: Customer Support Lead

At SparkLIT, we are driven to providing world leading technical support and customer service to maintain the utmost satisfaction of our existing customers while focusing on increasing our client base and are looking for passionate and driven individuals to help us achieve excellence. ResponsibilitiesAnswer the phone and respond to sales, billing, and support calls.Read and respond to online support and sales inquiries via online chat, email, Skype, and our ticket system.Reply to incidents, follow-ups, and generate reports through our CRM.Apply analytical skills and technical knowledge to solve product problems ranging from simple to complexWork with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.Be innovative-- Provide on-going feedback to our Customer Success, Design, and Development teams.Process payments, refunds, upgrades, and cancellations of all accounts.Develop knowledge base articles to aid in the support of our customers.Monitor and update Social Media accounts. RequirementsSolid understanding of HTML/CSS, web apps, and overall understanding of the structure and integration of the modern web.Experience working with a SaaS based model and advertising technologies is an asset.You are driven: No one needs to push you to excel; it’s just who you are.Eager to learn, adapt, and perfect your work; you seek out help and put it to good use.Have adaptable customer service skills and demonstrate your ability to understand customer needs, demonstrate empathy, and promptly follow up.Thrive in a fast-paced environment.Effective written and verbal communication.Technical support experience…

Source: 37Signals Job Board

 
 

Recruiterbox: Customer Happiness Representative

 The honest truth - our customers really love Recruiterbox and our support team, and we take our role very seriously.This means:You are our customer’s voice to the product teamYou are the liaison between what our customers think, and our entire companyYou are the face of RecruiterboxOn a typical day you will:Talk to prospects and customers over email and chat, to resolve their product questionsRespond caringly, accurately, and quickly to every single customer requestCreate WOW moments for our customersPair with our technical and product teams to resolve issues and give customer feedbackEnsure all pending queries and issues are resolved in a timely mannerTake ownership…

Source: 37Signals Job Board

 
 

Hammer: Programmer - Rails / React / Elixir ($80k - $160k)

We value a calm, collected environment where you can focus on doing great work. Aside from a couple of weekly check-ins or project updates, you'll be able to work interruption-free.You can expect top-of-the-market pay, flexible hours, and a balanced 40-hour work week. The closer you are to our San Diego office the better, but we're open to people anywhere.Who we're looking for4+ years experience (or ahead of the curve)You consider yourself an expert with Ruby and/or JavaScriptYou’ve worked with React and Elixir, or are excited about learning themYour code is a pleasure for other engineers to read and understand easilyGreat written communicator To apply: Email [email protected] with some interesting facts about you, and why this job sounds interesting to you…

Source: 37Signals Job Board

 
 

New York Times/Wirecutter: Lead DevOps Engineer – Wirecutter

The company’s purpose: to help people find great things, quickly and easily.  Through rigorous testing, research, reporting, and whatever means necessary, they create straightforward recommendations that save readers from unnecessary stress, time, and effort.  We then monetize these guides by enabling our readers to easily purchase the products they are interested in.The Wirecutter was recently acquired by, and is now a subsidiary of The New York Times Company.  As part of the acquisition, the Times is investing in The Wirecutter to accelerate its business through editorial category expansion, development of more robust product features and unlocking new revenue streams.ResponsibilitiesLead Wirecutter’s development operations strategy and roadmap.Consolidate and configure our continuous integration (currently Scrutinizer) and automated deployment systems (currently Deploybot and Ansibile).Manage our production and staging environments for our website (WordPress) and platform application (Laravel), including configurations and updates.Manage our development environments (currently Vagrant) so they match our production environments.Administer our AWS infrastructure to maximize reliability, performance, and security.Manage our cloud (AWS and GCP) database systems for our data team.Work closely with our product and data engineering teams to automate tedious tasksDraft standards and documentation for our infrastructure, tools, and processes.Configure monitoring, auditing, and alerting systems to proactively identify bottlenecks and potential failures.QualificationsPrevious relevant experience supporting a modern web application architecture.Strong knowledge of Unix/Linux systems.Experience with software development in PHP and JavaScript.Experience in one or more scripting languages such as Bash, Python, Ruby, or Go.Experience with deploying and managing AWS services, such as S3, EC2, RDS, ElastiCache, CloudFront, etc.Experience with cloud database administration (e.g., Redshift, BigQuery)Experience managing third party service providers.Experience building and maintaining scalable and resilient systems.Proven experience with continuous integration, continuous delivery, and infrastructure automation.Strong cross-functional collaboration skills and ability to drive results.Culture and benefits at The New York Times Company and The Wirecutter:Though The Wirecutter has physical locations in both NYC and LA, the company promotes and encourages a remote workforce, so that our employees can work in flexible and comfortable ways.We are committed to career development, supported by a formal mentoring program as well as tuition reimbursement.  The New York Times Company offers frequent panel discussions and talks by industry leaders (Sheryl Sandberg, Melinda Gates and Ta-Nehisi Coates are a few recent examples), that we encourage our employees to attend.We believe diversity fuels innovation and creativity, and we have a variety of employee groups and task forces across The New York Times Company and The Wirecutter dedicated to fostering a diverse and inclusive workplace.We offer a generous parental leave policy, which was recently expanded in response to employee feedback.  Birth mothers receive 16 weeks fully paid, adoptive parents and birth fathers receive 10 weeks also fully paid.  Similarly, we offer competitive health and dental insurance, as well as 401k matching.How to apply:If interested, please send a resume and cover letter to [email protected], with the job title in the subject line…

Source: 37Signals Job Board

 
 

Betterteam: Copywriter / Wordsmith (Contract)

Initially, this will be on a contract basis with the option of moving into a full-time position if we both enjoy working together.As a Wordsmith you will:Write extremely high quality 300-500 word content pieces following a template.Write longer form "definitive" blog posts around topics of interest to our customers.Create downloadable resources such as forms, templates, and questionnaires etc.Write "how-to" style articles for our customers to answer common support questions.Provide content strategy ideas and participate in occasional content strategy meetings.Why work for us:We are not a content factory…

Source: 37Signals Job Board