Jobs Tagged: Waggl
1 total jobs tagged

Waggl, Inc.: Technical Customer Success

 You see yourself as a sort of detective, solving data related mysteries and getting to the bottom of complex technical issues is what gets you up in the morning!Communicate clearly in writing to both technical and non-technical peopleAuthor documentation for our customer-facing audience and assist with successful on-boarding of new customersBuild custom reports for customers from the Waggl database using Chartio or other reporting solution.Work with Development and CS teams to design solutions that meet customer needs and are aligned with the company and product directionBuild strong relationships with customer business and technical teamsRequirements5+ years in a customer facing technical support or technical project management roleTeam player - comfortable and experienced coordinating/orchestrating across different internal and external teams to deliver on a common goal or projectExcellent problem solving and troubleshooting skills An eye for detail (more detail oriented than most)Strong project management and communication skills (proficient/conversational English)Demonstrated experience working with large data files, data cleansing, database extracts, and reportingAdvanced Excel skills and experience using Business Intelligence and reporting tools like ChartioNOTE: This is a US based position and all applicants must be authorized to work in the US…

Source: 37Signals Job Board